The Residences at the Peninsula

I stayed at the 2-bedroom suite for one night. Room is very spacious, but there are some disappointments. We checked in at 7:30 pm, only to find out that the reception was already closed. Apparently, we were supposed to send a copy of our passport and pay the key deposit a day in advance to receive the access code for self-check-in. We had to drive to another nearby location to retrieve the key using the code. Another Australian guest mentioned that the hotel had called him in advance as a reminder, but since my phone number is not Australian, no one contacted me. In the end, I had to spend 20 minutes on an expensive international call to reach the hotel staff and get the key, but the Chinese staff on the phone is helpful. Additionally, the room had a strong smell of disinfectant, and the hotel was located right next to a busy road, making it very noisy in the morning due to traffic. At around 9am, a cleaner unexpectedly used a key to open our room door, as if trying to rush us out. They claimed it was a mistake and that they thought the room was empty. Then, just 15 minutes later, another cleaner did the same thing—opening our door without permission. How could they make such a mistake twice? Shouldn’t they verify whether a room is occupied before entering? It felt like a serious invasion of privacy, and the overall experience was very disappointing.

We booked 2 bedrooms apartment. The room is clean & comfortable. It is located in Hope Island with a nice environment. It takes 5min walk to the Hope Island mall with different restaurant & supermarket nearby. We can enjoy sunset with early dinner there.

The place is spacious and comfortable. The car park is conveniently located. The view is nice as well.

Had a poor experience. There was no check in details sent to me and waited over an hour to gain access to the building. Once eventually checked in the apartment was very nice and clean but again on check out, had no information. Tried contacting the contact details I had with no answer of phone, no reply to txts and it’s now the night on the day I checked out and I still haven’t had any contact of whether they got the keys where I left them

The room is very spacious, we had 2 bedroom unit, 2 T&B, washing machine and dryer and dishwasher. We really like the place.

Lovely place to stay central to a lot of restaurants and shops quiet but a little too much security and carpark was difficult for a large car