Castle Bamboo Waikīkī Hotel

We stayed for 5 days and not once was our room cleaned or were the beds made and the only reason trash was picked up and towels changed was because we went to the desk and asked for that. Parking is an absolute joke. But we were warned about that. I suggest that arrangements for parking be made thru another hotel nearby. It was noisy because of the building next door. But, looking down into the pool area it was great to see 2 pairs of fairy terns nesting in the trees. They are an endangered species and each morning they were out flying around. Very nice that the hotel property is protective of them. We did enjoy our stay. And would use this property again.

The bathroom/shower room was heavily molded. Also, we had to wait for four days for the extra towel we requested multiple times. Be cautious before booking because there is no room service throughout the entire stay even if you pay for room service. Also the garage is extremely cramped and you may not be able to park there because there isn’t enough space.

My husband and I stayed at this hotel for two full weeks. Throughout our stay, the front desk staff were all very friendly and always did their best to accommodate when it was in their power to do so. The hotel overall is dated, though this didn't really impact quality of my stay. The room was just adequate. There was a smell to the room overall. We got a room with a kitchenette so there were some dishes and utensils available. The coffee maker is a two cup coffee maker and the coffee provided was terrible. The hotel did provide one dish towel, a sponge and dish liquid. They also replaced these items when needed. To renew towels we had to go down to the front desk to replace them, which they did without issue. PLEASE NOTE: the cleaning staff is NOT directly connected to the hotel. They are contracted out. We were informed that the room would be cleaned once per week upon request we just had to ask the day before we wanted it cleaned. However, this did not happen. It was five days AFTER asking that my room was cleaned and that was after I had to ask three subsequent times. So, in two week stay we had our bathroom and floors cleaned ONCE. I was doubtful that the bathroom was cleaned upon arrival because the tub looked much cleaner after asking for housekeeping. The TV in the room was a smart TV. Its a good thing we did not go to Hawaii to watch TV because it only worked half the time we stayed. The laundry room was very convenient and as was the ability to get beach towels

Nice, clean hotel with great amenities. Close walk to the beach and great variety of restaurants nearby. The only down side is the parking garage layout and access in and out.

The parking was difficult underground and very tight . The location was awesome only 2 blocks from beach. Lots of food options in walking distance. The pool and backyard was my favorite evening place to sit in the hot tube and chill!!

Stayed 16 days, Room smelled bad upon arrival and until it was cleaned on day 13. We were told to leave patio door open and air conditioner on to get rid of smell, but it stayed until room was cleaned. Even though we asked twice for the room to be cleaned, it was not until I spoke to the manager it was cleaned on the 3rd request. Location to beach is the best part. They will give you fresh towels and other supplies at front desk when you ask, but not having our room cleaned for so long was an issue for us. Place needs updating. Beds are not comfortable and pillows are flat. We will not stay again.

This place was amazing. Incredibly clean. I loved having a kitchen with a fridge. The pool was really nice and walking distance from all my favorite restaurants and the beach

Although I can count on one hand of any bad reviews I've ever left through years of hotel stays, I felt it's important to let all know of this property. I paid for a 1br suite with a queen bed, but front desk checked me into a suite with a full bed w/pull out sleeper. The deal breaker between this property and the Hilton across the street, was its impressive swimming pool which had a "full service" pool bar & restaurant. After checking in, we visit the bar and learn this bar doesn't serve alcohol, as they never renewed their alcohol license in over 4 years. (This bar and pool area has so much potential) The next mrng, my wife calls housekeeping for new towels. We realize rooms are not serviced for stays less than a week. Hence why this property charges a ridiculous "cleaning" fee at time of check in. In my case, my two day stay was added a $205 cleaning fee. This is not a deposit, but a mandatory fee. When speaking to Priscilla at front desk, all guests are assessed this fee, and there's no way to avoid it, other than staying elsewhere. Regarding vehicle parking, it was also told to me this property had only 10 parking stalls in their basement. A slip of nearby hotels that can accommodate my parking was given to me at check-in. So we had to check-in, then park the car at the banyan, several blocks down the road. I really feel bad for older or disabled guests staying at this property. The only thing we liked was the size of the room.

I am a repeat customer of this hotel. The environment, conditions and staff are very good!