The Hari Hong Kong

Hotel was great, very clean and very modern - rooms are spacious- location was perfect, just a short walk to the nearest station, central based, the staff were very friendly and attentive. overall very good experience would recommend this and stay here again on a future return.

The Hari Hong Kong features a prime location with easy access to key areas and offers compact and stylish rooms. Staff are generally polite and friendly, contributing to a positive atmosphere. However, some incidents detracted from the experience. The check-in process was problematic; I was asked to sign the credit card slip for a deposit hold, deviating from the international norm of a simple card swipe, suggesting a need for improved staff training. A major issue arose one morning with a water outage, preventing me from showering before a crucial meeting and causing significant inconvenience and tardiness. Directed to shower elsewhere, this major service failure greatly impacted my stay. The hotel's attempts to address and compensate for this disruption were inadequate, reflecting poor service recovery and further highlighting staff training gaps. In conclusion, The Hari Hong Kong offers a desirable location and generally polite staff, but the unacceptable water outage, combined with the poor handling of the situation, resulted in a decidedly mixed impression. The hotel urgently needs to improve its procedures for addressing major service failures to ensure a consistently positive guest experience.

Wonderful hotel. Room is fitted with Bluetooth speaker and the staff are generally nice. Would visit again.

Beautiful and clean hotel. The large clear glass panel is so clean that I can't believe I'm in hkg!!! Good job. Interesting layout vs the norm, I like it. Me Thomas Wong received us. A very helpful and friendly gentleman. Thank you.

Service was great! We asked for a small heater in the booking notes and it was waiting for us in the room! The TV offered Airplay so we could watch our favourite Christmas movie on the big screen. We asked for chopsticks, champagne glasses and ice bucket via the in-room service link and they were delivered in no time! The room was clean and modern and very cozy!

Easy location for F&B and nightlife but not extremely convenient (relatively, for HK hotels) for MTR - it’s a short walk away (Uber struggles a bit for this location as well). The higher level rooms are great, entry level ones are a little too small, but all well furnished. The F&B in-house is great.