The Hari Hong Kong

The Hari Hong Kong features a prime location with easy access to key areas and offers compact and stylish rooms. Staff are generally polite and friendly, contributing to a positive atmosphere. However, some incidents detracted from the experience. The check-in process was problematic; I was asked to sign the credit card slip for a deposit hold, deviating from the international norm of a simple card swipe, suggesting a need for improved staff training. A major issue arose one morning with a water outage, preventing me from showering before a crucial meeting and causing significant inconvenience and tardiness. Directed to shower elsewhere, this major service failure greatly impacted my stay. The hotel's attempts to address and compensate for this disruption were inadequate, reflecting poor service recovery and further highlighting staff training gaps. In conclusion, The Hari Hong Kong offers a desirable location and generally polite staff, but the unacceptable water outage, combined with the poor handling of the situation, resulted in a decidedly mixed impression. The hotel urgently needs to improve its procedures for addressing major service failures to ensure a consistently positive guest experience.

They didn’t inform us about heating and AC system. So, first night we slept in a cold room because we thought temperature will be adjusted as we set it on the panel. Well, turned out it’s only an AC and unable to heat the room. The next day they gave us a separate heater. The saddest part was housekeeping threw my husband’s toothbrush away! The toothbrush that he brought from home and placed properly in a glass. This upset him so much and we didn’t expect these from an upscale hotel. We’ve never experienced from any places. Breakfast was perfect though.

Service was great! We asked for a small heater in the booking notes and it was waiting for us in the room! The TV offered Airplay so we could watch our favourite Christmas movie on the big screen. We asked for chopsticks, champagne glasses and ice bucket via the in-room service link and they were delivered in no time! The room was clean and modern and very cozy!

The room was small but clean. Hotel staff were less than courteous, and seemed to treat Asians poorer than other guests. My friend, a non-Chinese Asian, speaks English, but staff insist on speaking to him in Mandarin, which he does not understand. This is despite the fact that the staff know English. Absolutely horrified by this seemingly deliberate discourtesy.

If have to be in Central, then perhaps not the most convenient. But we didn't have to be in Central so we liked the location. The gym is great, but we like saunas, and this gym does not have one. But absolutely will be our first hotel choice for our Hong Kong visits. Great staff and onsite restaurant, Lucciola and Terrace Bar were both excellent. Especially Lucciola food and services excellent.

The Hari Hotel is a fantastic 5 star hotel that truly lives up to it's reputation. The room was amazing with lovely city views. Although I did not try the restaurant food on this trip. I will be using the Hari as a base for any future visits in the future. 5 star quality like that of your more upscale places but more affordable. With both tram and MTR stations no more than 5 minutes away, getting around Hong Kong was very easy and as a first time visitor to Hong Kong extremely convenient. I loved everything about The Hari and will definitely be coming back again.