Hotel Indigo Hong Kong Island

The location was fantastic just walking distance from Wan Chai station with lots of food options right outside the hotel. The room was nice and quiet and spacious by HK standards. Appreciated the tea and toiletries selection. Will definitely stay there again

All the hotel staff are extremely hospitable, professional, and polite. However, that is the only positive aspect of the hotel. The property is very basic and desperately in need of renovation. On the travel app, it is advertised as one of the top 20 most Instagrammable hotels in Hong Kong, but I have no idea what one would photograph. The swimming pool on the 27th floor was locked, but through the door, I could see that it was very small and shallow—unsuitable even for children. The location is right next to a street market, which can get extremely crowded. Breakfast, advertised as a semi-buffet, was very simple and below average. This review is directed at IHG, as they should seriously consider renovating the property. The staff are doing their best, but as it stands, this is hardly a 4-star hotel. I initially chose it because of my previous stay at Indigo Bangkok, which was a much better experience.

The service on reception is pretty good, they response and positive gave feedback. Some requests we asked: 1. get a converter, we went to the reception directly and the clean lady brought one to us pretty quick. 2. ask for additonal towel and slipper cause we have a kid with us. The lady seems a bit unpatient and asked a bit rude "do you have anything else you need" in a sense of "you better ask them once for all". we don't expect that, we thought those should be in the room already because we booked the room for 3 person and we paid additional for the kids breakfast. Other than that the room is pretty neat and clean, I like the view with large floor-to-ceiling windows, if you open the curtain that should give you a pretty amazing view in the morning. BTW, the breakfast is not worthy, we paid it only because of the kids, otherwise you should go out to get some street food, I'm sure you'll find it somewhere near.