Janet
15 tháng năm, 2023
Where to begin?! First of all, when I arrived I went to my room and found I had been placed in a two queen size bed room instead of a king size bedroom. When I called down to the front desk to express my concern, the staff member said my reservation had been changed earlier that day but they couldn't see why. They said "maybe we lost the details for your room when we started our renovations" (a totally bogus suggestion as they are run by Hilton - and Hilton's computer system wouldn't be taken offline because of a single hotel renovation). The woman at the front desk said the general manager was not in and wouldn't be in until the following morning; they couldn't correct my situation themselves because the hotel was sold out.
You may wonder why I was insistent for a kingsize bed instead of two queens; not only is the kingsize room more spacious but the kingsize beds at Hampton Inns are less "hard" and stiff to sleep on.
The following morning, I had to call the front desk and Hilton itself to finally get a hold of the general manager. After I was subsequently moved, the following day I did not receive cleaning service in my room until I called down to the front desk to get housekeeping to come by; I had requested cleaning services for every day I was there. The second day again I had not received any cleaning services and had to go retrieve new towels from the front desk myself. The front desk personnel did not seem surprised that housekeeping had not gone to my room.
Dịch