Blue Lake Homestay

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I had one of the worst travel experiences of my life at this hotel. I arrived in the middle of the night, after emailing them days in advance to let them know about my late arrival—an email that was completely ignored. When I got there, the gate was locked, the reception lights were off, and no one was there to let me in. I rang the bell multiple times, hoping someone would answer… but no one ever did. The worst part? My reservation was already paid for. After a long, exhausting trip, all I wanted was a place to rest, but clearly, that meant nothing to this hotel. I’m truly grateful to Trip for responding quickly and helping me find a solution. They offered me the option to book somewhere else nearby, and honestly, if you can add just $2 more to your budget, do it. There are plenty of places around that aren’t even listed in the app, and for the same price, you get a private room and much better treatment. The next day, I went back to the hotel to explain what happened. The receptionist was rude and unapologetic. She simply said, “After 1 a.m., no one is allowed in, no matter what.” Just like that. It didn’t matter that I had already paid or that I had informed them beforehand—they just didn’t care. I absolutely loved the city, but this hotel was a huge disappointment. If you have the chance to stay somewhere else nearby, even if it costs just a little more, do it. You’ll get a better experience, more privacy, and most importantly, you won’t be left out on the street in the middle of the night.

Excellent, free bicycles very convenient which overcomes the location (pretty far from inner city)

Excellent clean room in a good walking location to the centre. The staff were amazing I would highly recommend this hotel. Brilliant hospitality