D Central Homestay Hội An

Good service and clean.

I booked this hotel for my friend and her daughter because it is within walking distance from the Hoi An center. When they checked in they were informed that the room was not available they had to move to another hotel 1,5 km distant from the city center without warning about this change in advance. My friend accepted but the day after she was asked to move back to Central Hoi An Homestay even she did not want to change the hotel again because they just stayed in Hoi an for 2 nights, they don't want to stay in 2 different places, pack and unpack the baggages, but hotel staff said to her that she had to move because the room was not available for the day after. If they do not have the room available for 2 consecutive days, they can't sell it on booking and treat the customer by sending to their hotel where the room is available, especially they are from overseas at the check-in moment they had no choice to accept whatever they offer after a long journey, even they made an discount of 4 USD, but the concept is that they want to stay at the hotel that they have chosen and booked and they are not sastified. This behavior on booking is absolutely not acceptable, it is cheat

The homestay is clean. We got to stay on the highest floor with a balcony and we can see the ancient town from the room. Ancient town is only 2 minutes from the homestay. The family hosting us - their dad, mum, Susan and Key were very friendly. Key even helped us to carry our bags to the 4th floor when we arrived, which we appreciate. They very kindly offered us tea and introduced us to Hoi An ancient town, good food and tips around the area. Besides, the bicycles are free for us to us. The breakfast is amazing and the family even offered us complimentary breakfast for us to as a gift to celebrate our honeymoon together. We were very grateful for this. We also signed up for a tour to My Son at short notice and Susan and Key were great at arranging it for us even though they doesn't have to. Kitchen utensils, water and luggage storage space is available. We will definitely stay here again when we are back. Definitely our favourite town espcially when we are hosted by a really friendly and warm family. Thank you Susan and Key!