Tài Khoản Khách
ngày 19 tháng 11 năm 2024
The complex and the villas/suites are really beautiful and impeccable, with a harmonious interior and attractive design. Unfortunately, communication leaves a lot to be desired. On several occasions we either received no access code for the gate or received an incorrect one, which was very annoying. The general information culture was also unfortunately unsatisfactory. Our first breakfast was in the neighboring lodge, which we were not informed about. Since we needed a few minutes for the detour, we hardly had time to enjoy breakfast. An employee assured us that she would be there in the morning to give us the necessary information and codes - unfortunately she was not there and we were again left without anyone to contact. There were other deficiencies: There were no towels in the room, the WiFi code was also missing and no one was available to clarify these things. In the hope of improvement, I sent the lodge a detailed feedback email, but did not even receive a response. This lack of feedback reflects the inadequate communication and information structure, which unfortunately greatly tarnished the overall impression.
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