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While the hotel offers a range of appealing amenities, including a heated swimming pool, our recent three-night stay was marred by cleanliness issues within our room. Despite reporting stained bedsheets to the reception on the second night, the problem remained unresolved until the afternoon of the day. Even then, the room attendant's attempt to rectify the situation was incomplete, as a stained linen was inadvertently left behind.
While the hotel's facilities and standard amenities were comparable to other accommodations, the cleanliness shortcomings significantly impacted our overall experience. We hope that future guests will not encounter similar issues and that the hotel will take steps to address and prevent such occurrences in the future.
Dịch
6/15
Phản Hồi Từ Khách Sạn: Dear fishingrabbit, Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay. This is not the standard we strive for, and I’m sorry for the inconvenience caused by the stained bedsheets and the incomplete resolution.Your comments are invaluable, and we will address them with our housekeeping team to ensure that these issues are corrected and prevented in the future. We appreciate your understanding and hope that you’ll consider giving us another chance to provide you with the high-quality experience we aim for. Thank you again for your feedback and we hope to welcome you again in the future. Kind Regards, Richard Pollocks Front Office Manager
Li LiTan
Phòng Hai Giường Tiêu Chuẩn
Lưu trú vào thg 11, 2024
Gia đình
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 10 thg 11, 2024
All rooms and amenties nearby were excellent. No complain. 👍👍👍👍👍👍
Dịch
6/8
Phản Hồi Từ Khách Sạn: Dear Li LiTan, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the rooms and amenities. Pleased to hear you enjoyed the lovely food at Daci and Daci as well. We look forward to welcoming you back in the future.Kind Regards,Richard Pollocks,Front Office Manager
Calibayb
Phòng Superior Queen
Lưu trú vào thg 9, 2024
Vợ chồng
5 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 2 thg 10, 2024
I loved the views from this hotel, it’s in a gorgeous location in Hobart. I also appreciated the daily happy hour at the restaurant next to the lobby. I would definitely return to this hotel in the future!
Dịch
Phản Hồi Từ Khách Sạn: Dear Calibayb, Thank you for your fantastic feedback! We’re so glad to hear you enjoyed the beautiful views and our lovely location in Hobart. It’s great that you took advantage of the daily happy hour at the restaurant too! We look forward to welcoming you back for another memorable stay in the future!Kind Regards, Richard Pollocks Front Office Manager
Ting Yin
Phòng Giường King Tiêu Chuẩn
Lưu trú vào thg 9, 2024
Gia đình
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 25 thg 9, 2024
Wonderful service in this hotel. Particularly appreciate the help from Kay and Dave in the reception in giving me enormous help.
Hotel location a bit far from city center, around 15 minutes to the dock, but it's OK for driving as it is in the main road.
Swimming pool with sauna is absolutely amazing since Hobart is so cold. We stay there almost every night
Dịch
Phản Hồi Từ Khách Sạn: Dear Ting Yin, Thank you for your fantastic review! We’re so glad to hear that Kaye and Dave provided you with wonderful service—your kind words will be shared with them. It’s great to know you enjoyed our amenities, especially the swimming pool and sauna, which are perfect for warming up after a day in Hobart. We look forward to welcoming you back for more stays in the future!Kind Regards, Richard Pollocks Front Office Manager
XOHannah_11
Phòng Hai Giường Tiêu Chuẩn
Lưu trú vào thg 9, 2024
Du lịch cùng bạn bè
7 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 16 thg 9, 2024
Great place to stay, great location, good amenities, room is smaller than expected but overall is a decent place to stay for vacation
Dịch
Phản Hồi Từ Khách Sạn: Dear Xueye, Thank you for giving us a wonderful review! I am so pleased to hear you enjoyed your stay with us. I pleased to hear you enjoyed the location and the hotel's facilities. My apologies regarding the size of the room but I thank you for providing us with valuable feedback. We look forward to welcoming you again soon!Kind Regards, Richard Pollocks Front Office Manager
Comfortable stay. Staffs were friendly and helpful. Very close to Skybus bus station and walkable to main city and Salamanca market.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your kind words! We’re delighted to hear that you had a comfortable stay and found our staff to be friendly and helpful. It’s great to know that our location near the Skybus bus station and within walking distance to the main city and Salamanca Market added to your convenience.We look forward to welcoming you back on your next visit!Kind Regards, Richard Pollocks Front Office Manager
Người Dùng Ẩn Danh
Phòng Queen Tiêu chuẩn
Lưu trú vào thg 7, 2024
Một mình
7 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 6 thg 8, 2024
Clean and modern rooms on the edge of the city. It’s walking distance to most things you’ll want to see and do. The long indoor pool and sauna are very good and I loved having a swim here. Wifi worked quite well too.
Dịch
Phản Hồi Từ Khách Sạn: Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our clean, modern rooms and the convenient location. It’s great to know that you made the most of our indoor pool and sauna, and that the WiFi met your needs. We look forward to welcoming you back on your next visit!Kind Regards, Richard Pollocks Front Office Manager
Ben
Phòng Queen Tiêu chuẩn
Lưu trú vào thg 1, 2024
Vợ chồng
20 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 29 thg 1, 2024
Really enjoyed our stay in Hobart, the hotel was lovely. Not far from some lovely walks
Dịch
Người Dùng Ẩn Danh
Phòng Queen Tiêu chuẩn
Lưu trú vào thg 7, 2024
Du lịch cùng bạn bè
7 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 8 thg 7, 2024
Good location near Skybus stop for easy airport access. 5 minutes walk from Salamanca market.
Friendly and helpful staff at reception.
Good gym and pool with lovely view - nice morning workout seeing the sun rise over the water!
Would stay here again if in Hobart.
Dịch
Người Dùng Ẩn Danh
Phòng Queen Tiêu chuẩn
Lưu trú vào thg 6, 2024
Vợ chồng
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 14 thg 6, 2024
Great experience, good location as well. The staff are friendly and helpful. Will definitely visit again.
Dịch
Kenneth
Phòng Giường King Tiêu Chuẩn
Lưu trú vào thg 6, 2024
Du lịch cùng bạn bè
16 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 29 thg 6, 2024
Very convenient and friendly service. Facilities were well maintained and comfortable!
Dịch
didymae
Phòng Queen Tiêu chuẩn
Lưu trú vào thg 12, 2023
Vợ chồng
47 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 4 thg 1, 2024
There were some noise from ventilation system and room is very small
Dịch
Tài Khoản Khách
Phòng Giường King Tiêu Chuẩn
Lưu trú vào thg 9, 2023
Một mình
20 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 29 thg 9, 2023
what I am impressed is the huge bed is very very comfortable and everything is very clean and new as well. am so lucky that manager is so gentle and upgraded my room with city views and some views of water front. as an return, I spent 4 nights staying here, and for sure I will be staying here next time.
the location of hotel is nice and easy to go to waterfront, David park and Salamanca market…very continent…
the pot and microwaves oven, wine glasses, coffee mugs, knifes, forks and spoon and refrigerator are my favorite…
cost-effictive, highly recommended!
Dịch
6/7
RINA
Phòng Hai Giường Tiêu Chuẩn
Lưu trú vào thg 8, 2024
Du lịch cùng bạn bè
12 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 30 thg 8, 2024
The hotel was clean and comfortable.
Near by Downtown
Dịch
Phản Hồi Từ Khách Sạn: Dear Rina, Thank you for taking the time to share your experience! We’re delighted to hear that you found the hotel clean and comfortable. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!Kind Regards, Richard Pollocks Front Office Manager
Rowy
Phòng Queen Tiêu chuẩn
Lưu trú vào thg 9, 2023
Vợ chồng
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 30 thg 9, 2023
Great hotel accommodation.. we love their amenities 👍location and service…