Đô Thành Residence by DDH

設施很棒，也算乾淨，地點不在大馬路上，房內冷氣本來有問題，通知櫃檯就馬上來修了

Absolutely a treat to at this place. The room is fairly new and spacious for us. The staff are friendly to help Us to store our luggage after checkout. Even though the included buffet is a bit lackluster but didn’t take away the good points of connivence and good space.

I have been in Vietnam for two months and have stayed in many hotels. I finally found this hotel that satisfied me. It's a pity that I only stayed there for 4 days and 3 nights. Next time I come, I will definitely stay for another week or two. I like its service, environment, and exquisite breakfast...

The Hotel was very clean and tidy in a good location. Unfortunately, when we arrived in our room there was a note to say that there was no hot water but it was being rectified. We asked about this later and were told that it would be sorted by the following afternoon/evening. We decided to get something to eat and whilst waiting for the rest of the family l asked for a menu. I was then told the restaurant was closed 2 days ago and now only opens for breakfast. We stayed for 5 days and at no point did we have hot water. In the end we spoke to the Manager as we felt sorry for the staff each day as we were being told different things. Maintence would come and run the water or hit the pipes - but it never got hot. The Manager agreed to see us 5pm, as he was not in the building. We were due to go out so waited until 5.20 and then went to reception. We asked were the manager was as we hadn’t seen him. The very nice girl called the manager who was in his office - he asked that we go to him but we we needed to go out so asked him to come down. He apologised and it seems tank needed replacing mending, but he did not come to find us or tell us he was there we had to chase him. Our issue was that had been been fully informed and not lied/given false information we could have booked somewhere else straight away. Naturally not having hot water did impact our holiday. This is the reason for the low scores and the restaurant not being open.