Tudor Oaks Lodge Stevenage North

The room had floorboards which were a trip hazard and didn't fit. There was a horrible smell of damp and damp patches on the wall. The bathroom shower was difficult to operate with wet arthritic hands and the water almost burnt me. The cubicle is old and dirty. There was a heated towel rail above the toilet, which didn't work. Outside the door was a light and kept the room bright all night. It was an awful experience, the road noise is bad and I didn't sleep. I get that it's a budget hotel, but quite frankly I would avoid using this ever again.

Arrived early evening to a full wedding reception. Could not find anyone as there is no manned reception. Evenly found someone who said that they had blocked the bookings as they had a wedding reception but then found my booking for a deluxe double room. We were asked to leave and come back after they had cleaned a room, this was at 6.30 in the evening after driving for an hour. Obviously we declined this. The manner of staff was appalling and can't see how they are still open as a business.

Avoid if possible. Reception is unmanned. You phone a number, 2 Indian guys arrived.. They were unhelpful and unreasonable. They would not let me check in and said the booking was cancelled. Which it was not. Very unprofessional and left me high and dry. Had to drive a fair bit to get into another hotel - not good when you are exhausted.

It is basic, which is what you would expect for the price. Unfortunately we did have to move room as the bed had not been changed however the room that we moved into was very clean. (This may have been due to early check-in however we did notify them ahead of time). It is directly off the motorway so there are no pubs/restaurants nearby (apart from one across the motorway, if you want to risk it on foot). Two villages, 10 and 20 min drive away which have lots of choice but not ideal if driving and wanting a drink. The man who checked us in was lovely and very polite. Would be higher rating if not having to change rooms. It is a drafty room, but the electrical heaters soon warm you up. Only thing i would say is treat it like you’re in a caravan/lodge as food/drinks etc, not close by and no breakfast. Defo only a one or two night stay whilst heading up/down country, not ideal for a getaway.

Arrived at hotel having pre-booked a room. I was turned away being told the room had been double booked. Colleagues also booked into the hotel complained of trailing leads in the bedrooms, plug sockets hanging out the walls, nearby rooms where the door handles were missing meaning the doors were slamming in the wind all night, being followed to rooms by staff and asked to leave good reviews, water not working in bathroom.

DO NOT BOOK THIS HOTEL ! I booked this hotel for our staff members, one of my colleagues had a mouse in his room, and there are plug sockets hanging off with wiring exposed so strong health and safety risk, electrics keep going on and off and problems with the shower only scolding hot no other option. When my colleagues informed the staff of these problems they basically did not care !! I have had to find alternative accommodation for our guys but when I asked for a refund the hotel denied any of these problems existed ! Disgusted