Leonardo Hotel and Conference Venue Hinckley Island

I had a pleasant stay here with my family. We stayed for pleasure/business off-base, and from the moment we arrived, the reception to the domestic has been brilliant and helpful. The room was clean, and the beds were very comfortable. Leisure facilities and areas were all clean and tidy, very appealing. Leonardo Hotel taught of everything, so you can pack light, all necessities were provided and in vast quantity, Thank you, Leonardo! The centre of the stairway also gives a cruise ship vibes (I will add pics), which I thought was brilliant, and have I mentioned the breakfast. Now, this is the first hotel I've been to where i see they offered takeaway supplies (containers, tea cups) for people on the go, SPLENDID IDEA, and the breakfast was lovely. The overall aspect for me was the ambience, which flows through the entire property. Every room you enter gives that tranquil feeling, from the low lighting to the smooth melody, it makes breakfast feel like I'm in a 6* restaurant. I recommend this place for anyone, it is also great for kids, my kids (1, 16, 9) enjoyed it, especially the pool. I will definitely come back!!!

The front desk staff provided the worst service I have ever experienced, exhibiting an unprofessional and rude attitude. Upon entering my room, we were shocked to find it infested with numerous spiders. The shower gel bottle was completely empty when we were given the room. It then took the housekeeping staff over 40 minutes to bring a replacement after we called to request. Remember book the pool in advance, however the pool area is not very clean. This hotel is poorly managed and is failing to maintain basic standards of customer service and cleanliness.

Lovely clean hotel Polite friendly staff Comfortable bed Would recommend And stay again 😁