Marriott's Grande Ocean

Incredibly comfortable condo-like villas; always clean, and if you need anything, the staff answers request immediately. Atmosphere is lovely, beautifully maintained gardens and walking paths; wouldn’t want to stay anywhere else on the island.

We just got back from 10 days at the Grand Ocean in Hilton Head. We had beautiful weather. Overall, the property is beautiful and the rooms were nicely appointed. The staff was also kind and couteous. The only issue we noticed was that the property was in need of some minor maintenance. For example, the railings on the balcony need to be painted as the paint was peeling off and the hot tubs were not fully working. We drove down from NJ. It took us two days, which is no big deal as we are retired. For us, I’m not sure it’s worth the extra distance and points compared to Myrtle Beach, another beautiful property with awesome restaurants near by. The ocean at Hilton Head is a bit nicer as it is a bit calmer than Myrtle Beach. However, coming from NJ and MD beaches, where you get violently slapped when going into the ocean, that does not seem to be the case on either of these two properties. I think there is more for kids to to at Myrtle beach with the entertainment areas, as Hilton Head is more geared to adults with golf and shopping. Overall, I would give the property 8 out of 10. So far, from all the resorts we visited over the last few years, Marco Island and Palm beach are our favorites.

This was my first time to both this Marriott timeshare and Hilton Head Island. I did not have any specific expectations other than hearing this was a great vacation destination. This property is nestled into the native environment as are most of the island businesses, homes and properties. Quite frankly, I have never experienced anything like it before. Usually, builders remove everything and then replant but that was not the case here. There is an extensive environmental area between the property and the beach which can be accessed by two long boardwalks by the main pools. If you are into shell hunting, there are very few shells on this beach. The tide does move up and down the beach a significant distance between the High and Low periods. Note that this is not a lock-off timeshare so there is only one entrance to the Villa. What I Liked: - The property is very serene and well maintained. Our two-bedroom Villa was the best Marriott time share property we have stayed at to date. - The Villa interior appeared to be recently renovated and was visually excellent - The parking availability under the units was also excellent. We never had a problem getting a space regardless of the time of day. - The first floor was not at ground level. Since we opted for the first floor based on wait time for a Villa at a higher level, our concern was having a unit where anyone could walk by your Villa and walk onto your patio. This was not the case. - We were able to pre-check in early (12:00pm) and there was a minimal line around 4:00pm when we did the final check-in - They offer beach chairs and umbrellas. When we were at the Singer Island (West Plam Beach) Marriott timeshare last year and they did not offer this option. - The pools were not overcrowded. Note that the main pool on the south end of the property was the busiest. - There were more grills and grilling areas than I recalled at comparable Marriott timeshare properties - There were a lot of people on the beach doing a lot of activities yet the vibe was very relaxing and tranquil - The beach was great and the water was clean. - There was a large chessboard located by the northern main pool tucked inside a pond areas where turtles would appear begging for food at certain times of the day. What I Did Not Like - Our biggest problem occurred the day before we were to check-out. We came back from the beach to eat lunch only to find we could not access the room because the keys were not working. We reported it to the front desk and the new set of keys would not work. The security team came up and they could not get into the room. It turned out to be a major fiasco trying to get into the room and then replacing the door lock. It took more than three hours to remedy the problem. They felt the excessive humidity that week was the cause. In one sense I felt very safe because the Marriott couldn’t even break into the room without a team of 3-4 resources! - The morning of Day #2, I found a large Palme

We loved the dolphin pool with lazy river, my kids (ages 6 and 11) went around and around for hours. It’s tiny but the water is shallow and moving at a good pace so super fun and safe for kids. Not really a relaxing lazy river for adults though so be aware. The ocean is a very short walk and there are multiple entrance points. We spent more time by the ocean than I expected. Fun to visit at various points in the tide cycle. We appreciated the activities and did poolside bingo twice (they have lots of winners so my kids were thrilled and won both days) and my kids made soaps. There were lots more activities we were interested in but had other things planned. Parking is free which is nice with a rental car. Rooms are a bit dated but were clean which is what is most important to us! The setup can’t be beat for families- 2 separate bedrooms and bathrooms with a large kitchen/living space.

We are owners and Platinum Bonvoy Members and are very loyal to the Marriott brand. It has been a while since we visited Hilton Head and lodged at Marriott's Grande Ocean. It was always a hassle to get a room with somewhat of a decent view. But, decided to give it another chance, and I am so glad I did. We initially planned to visit for one week but we enjoyed ourselves so much that we added another week's stay. This hotel is beautiful, well-managed and a delight to visit. Ms. Gabrielle Cole, Guest Service Agent contributed to the best stay ever in Hilton Head. She was very kind and helpful and helped to make our additional week stress free. We are planning our next visit here and will bring family the next time. Kudos to Ms. Cole and Marriott's Grande Ocean for providing a wonderful stay!!!!!!!!

We are long time Marriott owners with over 80,000 destinations points, including our 9 deeded weeks. We just checked into 3 villas at Marriott’s Grande Ocean and have never been so disappointed! First of all, we booked 3 ocean front villas and received 1 ocean front villa on the first floor. The other 2 villas were on the side of the building and definitely not ocean front, BUT we used an extra 400 points to book each of the ocean front villas. Each of the rooms stink terribly! They are filthy with very dirty carpet, stains and grunge on all of the furniture. We will not return and cannot recommend this property.