Lord Bute Hotel & Restaurant

we stayed for one night on may 4th. Unfortunately we were woken to the sound of the fire alarm at 11pm. There were no staff available to assist. Eventully we found a number to call. They agreed to come and turn it off but took half an hour to do so as they were not on site. They had no idea if there was a fire or not. The alarm then went off again at 3am! This time the staff refused to come out and we all had to try and turn the alarm off ourselves. After a sleepless night we had cold/ tepid showers as there was no hot water. We were promoised a refund by the receptionist before we left. We all had paid half and refused to pay the rest. Having tried to call and receive our remaining refund the manager refused but offered us a free nights stay. We do not want a free nights stay but simply a refund for the awful experience of the one night we did stay. I know of at least 2 others who have received similar refusals. One family with culdren could not stand the noise of the alarm and left at 3am. overall the treatment we received was not only poor, but represented a health and safety risk. Without staff on site they had no idea if there was a fire or a false alarm and seemed unconcerned.

Arrived at 4.00pm and booked in by friendly receptionist. Good clean room with king sized bed . Tried the television which did not work. Suspect remote battery exhausted. . Went to reception, all locked up. A number to phone , but as going out did not bother. Had some tea, one breakfast and the other Earl Grey. Both lacking in flavour and one thrown away as being undrinkable . Bedside lights worked when we got there, but not when turned on in the middle of the night Large attractively designed and spacious dining room with bar. Breakfast the following morning was offered choice of continental or cooked at an extra £14+. One of our party had the cooked which was a bit Spartan and not worth the money. Been nice if the breakfast had been totally included in the overall tariff Appears hotel being run on a shoestring and same receptionist serving breakfast. Appreciate staffing problems but all friendly and efficient.

The staff were lovely. The heating was adjustable and the room was nice and warm. There was a kettle in the room and a good amount of milks, coffees and teas. The TV was a decent size. There was a safe in the room but we did not need to use this This hotel is rated as a five star on some sites and a three on others. I chose this hotel as I thought it was 5 star. It certainly has that price tag. When I looked closely the carpet in the room was stained. The sink plughole was discoloured, the sink plug chain was broken, the plastic on the bottom of the glass bath screen was slightly mouldy and there was no fridge in the room which I would expect at this price level. The shower mat had a small stain and a throw on the bed was stained. I did not like the super huge cushions on the bed as clearly these are just chucked on the floor at night and then put back on the bed. There was no face flannels, no slippers or robes and the tiniest toiletries provided. The shower gel was so small I had to supplement it with the shampoo provided. I was unable to wash my hair as I had not bought toiletries with me. My friend used the tiny hand soap for his shower. The bed was very squeaky and I did not sleep well in it although my friend said he was comfortable. The room was quite small. At breakfast the tea was lukewarm. I asked for another pot and this was not much better. The cooked breakfast was quite tasty but small. There was one piece of bacon, one sausage, an egg and an egg cup size of beans. There was some mushrooms, tomatoes and toast. The toast was burnt. We had to get our own salt and pepper from another table and had to ask for butter. Breakfast was not buffet style, you put your order in with the staff. However there was no breakfast menu; we were given a verbal list of things we could order without details of what sort of cereals or pastries were available. Juice was not offered although we saw other guests have this. The chairs in the restaurant area were stained. Parking was very limited and being a small car park very difficult to navigate. I had tried calling the hotel many times prior to my visit and there was no answer. My friend emailed with some questions but these were not answered and the response from the hotel was for him to phone. Unfortunately I would not choose to stay here again. I expect far more from a hotel that charges such a high nightly rate.