The Coach and Horses

We stayed over Christmas (24th/25th). The hotel wasn't open on Christmas day but their sister hotel/pub (The County) across the road provided all the necessary services (eg. breakfast, additional room refreshments etc). The stay got off to a good start when the lady I spoke to when booking was very friendly and helpful. I later worked out this was Fiona, the owner of the business, who clearly knows how to provide great customer service. We then received an email shortly before the visit with helpful additional information on parking. This was followed by a call from FIona to check we had arrangements for food on Christmas day, knowing the hotel wasn't open. During the call Fiona provided a helpful list of other restaurants that they recommended ranging from italian and indian to mexican, tapas and french bistro. On arrival we were welcomed by the team who also provided additional parking information (the local knowledge was very helpful and saved us a lot of car moving during our stay) and were happy to lend us things for our room eg. plates! On Christmas day we were made welcome at the sister hotel (The County) where we were able to have a lunch time drink and complimentary mince pies. A perfect treat before we went out to dinner at a local Indian Restaurant. Both restaurants we went to were recommended by Fiona and were excellent - see individual reviews. We will definitely be back in the future. Thank you to the team.

Not as good as my last visit It was ok music on till 12 midnight kept me awake

Good hotel Lovely hotel with parking around. Spacious room, comfy beds, the only negative is that it was so warm. Couldn't leave the fan running overnight as it was noisy and couldn't leave the window open as was on to a fire escape which would have meant it was accessible from the outside. Bathroom was fab, loads of toiletries and good shower. Breakfast was freshly made to order and was very nice.