Anastasia Hotel Stalis

We have visited this hotel 8 times and sadly this will be the last. We have always loved this hotel but this year the standards have slipped so badly. The main concern was the food or lack of it and I'm talking about stale bread,only slimy marg, tomato soup for four days made with powder and lumps of undissolved powder in it, tiny pieces of fatty meat on bones etc and it was only after enough people complained to the Jet 2 rep that things did improve.. There appeared to be a lack of staff as dirty plates were piling up. Our room was "cleaned" by the same cleaner as one of the recent reviewers. A filthy stained toilet and shower although this was fixed after showing a manager a photo of the toilet. And as for the cats. Yeah they were all around. The entertainment was mixed. It's really sad because this was always a great hotel, a bit dated but beautifully situated and so peaceful but not for us anymore.It desperately needs some money spent on it ,modern TVs,WiFi, updated showers. Management please listen

We chose this hotel based on positive reviews and it being half board. The food was terrible, warm at best and often overcooked (this was due to it being the previous days leftover warm ups). Prices as bar varied depending on who served you and time. Rooms were not cleaned thoughly and our bathroom silicone sealant had turned black and smells come from the drain. The toilet had never seen bleach and was filthy. We spoke to the manager about concerns but he just shrugged and nothing changed. The Jet2 rep said she had never received any complaints which was a lie as we and others told her on the previous week. The pool area was never hosed or brushed for the full two weeks we were there and was filthy. Positives were the pool was nice and plenty of loungers.

Evening meals in hotel very very poor impossible to get some thing nice to eat we dined out several times during holiday breakfast was grand the expected standard Reception and Bar Manager V.g Cleaning Excellent Complex Excellent Distance to Beach 30min. +10 to centre Enjoyed our Holiday BUT the complete lack of edible food would discourage our Return

We arrived at 11.30pm and were given a sandwich with an apple but no drink and we were shown to a basic very worn room, after a restless night on a rockhard bed we went to reception and konstantina who was a delight arranged for toppers for our beds which solved the problem, I mentioned our room was very overlooked as we were on a general pathway and everyone looked in our room so konstantina kindly arranged a room change with our comfy toppers to an upstairs room with a more private balcony, the room was even more basic with a 12” grey tv from the 80’s but spotless so all was good. After a good breakfast we went to the great pool areas with plenty of sun beds and everywhere was very clean with friendly staff. The evening meals were ok but no Greek food unfortunately until our last night when we had moussaka . The evening entertainment was hit and miss so most of the hotel residents went into stalls with just a handful left watching. The bar staff were great but the bar prices were very overpriced compared with stalls bar prices. The Anastasia is a gem of a hotel with a few things that let it down the biggest being the lack of a courtesy room, Leyla on reception informed me when I requested a courtesy room that there wasn’t one and we couldn’t keep our room on and we could have a cold shower in public by the pool and dress in the toilets , I told her this wasn’t acceptable and she was a little rude and not bothered so I spoke to Georges a gentleman with a beard I found out was the area manager who was shocked about the cold shower and expected to change in the toilets he said he would look into this and hopefully find a solution, i hope he will sort this.I was a bit more fortunate than most as he arranged for me to keep my room on but this did cost me €40 ( an expensive shower), I witnessed a lot of people trying to sort the same with leyla and get the brunt of her rudeness, one lady in her 70’s was quite tearful so we let her have a shower in our room as she had an earlier flight to ours. Thanks to konstantina for your kindness and professionalism and also Maria who was always happy and helpful and to most of the staff

We have returned to this beautiful Hotel many times. There is always a warm welcome, nothing is too much trouble for the Reception and Room Booking staff. The catering and bar staff are always polite and efficient. The rooms are lovely and clean with helpful cleaners. Thank you Anastasia Hotel for upholding a consistent level of customer care and excellence, which will always bring us back to your beautiful island. You all deserve to go from strength to strength. Peter and Linda B

All the people and workers are nice, but the food is always cold and never changes. you can only get food and drink at certain times, which is the opposite of all inclusive. Beds are rock solid and we've been asking for a kettle since Monday it is now Friday and we still don't have one, We're leaving next Monday too there's no English channels and the only one is BBC news! And the massage service is brutal, the bathroom also smells like fish. Bar costs money after 11 to.