Stella Village Seaside Hotel

Super séjour

I am in love with this hotel and its staff. They are wonderful people with a kind soul. The first time I came with a friend in 2023 and we cried when our exciting vacation in Stella Village ended. This year I brought my parents on vacation. I was very happy to meet ‍♀️Lindita again - a very nice and pretty girl. Very attentive and responsive. She brought me to my senses when I fainted, and was with me until I felt better. Ledian is a wonderful guy who works immediately. He will always advise you to try something new in terms of food. ‍♂️ Temour is a very nice and smiling guy at the bar, with whom my family and I have the same views on some things. And, the most important person, for whose discos we travel from another country for the second year in a row - DJ SPIROS !!! This is a unique and inimitable guy who with his sets will create for you not only the most pleasant atmosphere for the evening, but also set a great mood for the entire vacation! Customer focus at the highest level! We had a blast! The whole family thanks you for your support and care, for the pleasant emotions and moments spent in Stella Village.✨

This was our third visit previous in 2018 and it’s only got better! Amazing customer service - waitress/waiters/lifeguard/cleaners/barman/reception/animation team and kids club. This is what makes this resort for me 100% as they are just so friendly and happy to help - you just don’t get that everywhere and we have travelled a lot! My children are aged 2,7 and 9. Waterpark is a huge win! Maybe biggest in Crete plus onsite at the hotel. In addition to a number of pools and there are 5 extreme slides which you need to be 140cm in height, the next 4/5 slides you need to be 120cm all others you can access. Plenty to do for our children. Kids club aged 4 plus 10-12pm and 3-6pm and stay and play 1-3pm if looking for some shade. Cleanliness - again 10/10 rooms, pools and restaurants as well as toilets all very well cleaned. Food is probably 8/10 for adults and 10/10 for children. Generally food was very good at lunch and dinner and deserts/fruit also very delicious - you use an app for the other restaurants and very easy to use alternatively book at reception. The beach is just opposite the hotel in a calm bay not too deep and safe for everyone to swim. Collect clean towels everyday. There are activities in the day such as water polo -well organised by the animation team. They really do work so hard and make the entertainment lots of fun. There is a little train you can take on 1.5 hour journey up to the local town. In the evening there is a mini disco 8.30pm and entertainment also very good, including fireworks, Greek night, acrobatics and a pool party! Little shop on site and reasonably priced for inflatables, souvenirs and swimwear. I would recommend this hotel to any family- such a lovely holiday.

I will start by saying that I was very disappointed with the experience at Stella Village and that we will never return, not even to try Stella Palace. We had to choose a Standard room at the Village because we have two children, one 3 years old and one 1 year old, and both only sleep with us in the same room, so no other room option was suitable for us at this time. We received room 221. The bathroom is unacceptable. The room is in desperate need of renovation, from its appearance to the toilet, toilet brush, and toilet seat. The seat was yellowed from use, the brush was... unspeakably dirty, rusty, and damaged. The bathroom door and handle were rusty and damaged. We found the sink dirty... so 4 stars... I'm sorry, but this standard room isn't even 2-star quality. Not to mention the all-inclusive, which is a joke. The same food every day, no variety, we barely had anything to choose from. Lots of pizza and pasta, a few salads, and some fried foods. But that's it. Between breakfast and lunch, there is no snack bar open, so if you want to get something for the kids, you have to take it with you from breakfast. A complete disappointment. Ok, I understand the Village concept, but still, it's about a resort that is mocking its customers. For early booking in December 2023, for 2 adults, a child, and a baby, we paid €2300. Enormous for such conditions and mediocre services. It left a bitter taste! We will not repeat the experience. And yes, all-inclusive in Greece has a certain "reputation" and it was confirmed for us too.

we booked this holiday as a bit of a budget break. £1700 for a week for the three of us. I have to say the whole village is a bit budgety. A collection of disjointed accommodation with some sporadic bits and pieces thrown in, clearly some other studios and bars have been bought and incorporated to allow expansion. The things I go on holiday for are the food, the drink, comfort, the pools and the service with a little bit of entertainment. The food is average at best with limited choice and a lack of variety, any more than a week and I would have really struggled, and the over use of salt in the dishes is just OTT. The drinks selection is good on paper but so many things are overly acidic and other things are just simply cheap tasting and lack any quality (but I didnt expect much with all inclusive I suppose) the service is so so, depends on who you see and what mood they are in. the room we stayed in was ok, very rough around the edges and in need of renovation. the pools are quite chilly but we were at the end of the season so no ones fault and still quite nice. One thing that is unforgivable is theft from our room, which can only have been done by staff. My wife had clothes stolen from a cupboard, and it was her travelling home outfit. We realised on the last day and immediately informed reception, we were told that they could have got mixed up with the laundry but it does seem doubtful, as I say they were in a cupboard, also the clothes were black and red in comparison to the white laundry. Never have my wife or I had to keep track of clothes in a cupboard, we do check valuables like watches and jewellery, but why should any one have to keep an eye on clothes. A gentleman at reception did take my wifes details and said that we would be contacted as they will turn up and be sent back to us. I have no reason to believe we will hear from him at all. Whats more it doesnt seem like this is an isolated incident. Looking on Facebook it seems that items go missing quite regularly (trainers, headphones etc been mentioned in posts). If you go then please beware and maybe live out of a padlocked suitcase

We visited Stella Village between October 28th and November 4th 2024. This hotel has been brilliant. Rooms We stayed in 246 & 247. The rooms were basic but clean. Bedding and towels were changed each day. We didn't have a kettle in either room but I spoke with reception and within 10 minutes one was delivered. Showers were great in the room. Very large shower head and the water gets very hot. Soaps and shower gels were provided. We also had 3 bottles of water in our room every day. Pools We had access to numerous pools. The pools around the bar area were always nice and quiet and very relaxing. We never struggled to get a bed or deck chair. We spent most of our time in the waterpark. Once again we never struggled to get deck chairs in the waterpark but they weren't always in the most ideal of places. Our kids loved the slides. At times it could be a wait for the double inflatables for the slides but not too much of an inconvenience. Food & drink We only ate at the waterpark and main restaurant. We could have eaten at the Mediterra but we couldn't get a booking after a couple of days of being here. The food at the restaurant was very good. Plenty of choice for everyone. My family never struggled to eat. The food at the waterpark was also very good. Burgers, gyros and plenty of salads. My only criticism is We feel like the evening meal could start a little earlier. 18.30 was quite late for us. We found the soft drinks to taste very cheap. The coke especially. Beers and wines were a local brand. We had a few cocktails and the measurements were very favourable. Spa My wife and I used the spa. We had the hot lava full body massage and it was amazing. Definitely on the more expensive side costing €280 for both of us but in my eyes it was well worth the cost. We also got access to the facilities at the spa. It was the best massage I've ever had. Entertainment They had a full entertainment programme including day time activities and evening shows. The smaller kids had a film and mini disco and every night had a live show. We especially liked the magic and aerobatics show. Same situation as the meals we felt like it started a little late. The mini disco was at around 20.30 and the show at 21.00. Staff The staff are a credit to this hotel. Every member of staff was always helpful. Bar staff at the pool, maids, restaurant staff and staff at reception. All of them were always happy and made the stay. Overall this is a great family hotel. We probably visited the last viable week as we saw the last entertainment show, some items were becoming harder to get hold of ( English breakfast tea and sauce on the ice creams) and the weather was dropping below 20 as we were leaving. We all enjoyed our stay here.

We looked at both Stella Village and Stella Palace and ended up booking the village in a superior family room (427). It’s a lovely room in a great spot, away enough from the noise of entertainment (you can still hear it but not deafening). The room is modern, clean and well laid out with a king sized bed in one part, separate shower and toilet and then another area with 2 single beds so perfect for a family. Food wise, we have found the selection to be good quality but really poor in terms of both variety each night and quantity of choice. Such a small selection. The main restaurant by reception lacks any character, totally indoors and is clearly the old restaurant of a hotel it looks they took over to then either create Stella village or expand it. Mediterra clearly has been added and in the style of the palace restaurants and much nicer as is partly outside. Again same small selection of food and very similar each night. You have to book this on the app or in reception. We ended up at the main restaurant the first night and so pleased we haven’t had to go to it again. Tonight we ate at the A la Carte Filemma and was really looking forward to it but food wasn’t great however the restaurant itself was again a new addition. Setting wise in the dark it’s fine but you walk through clearly an area of buildings which house rooms from the previous hotel it looks like and thank goodness we weren’t in these. It’s like two different worlds. We have no idea how the three small restaurants cope when the hotel is at capacity in the summer months. The reception, pool bar area are tatty and tired and there is clearly the old pool from the previous hotel which doesn’t look appealing plus 2/3 other little pools that look like they may have been added but it’s all a bit disjointed. Apart from the water park there isn’t a decent pool to sit around and swim in if you are a village guest and that’s not made clear when we looked at the two. The water park is incredible. Spotlessly clean, great staff and this is the same throughout the hotel, all very friendly. The food offering in the water park is the same each day but good quality and convenient. The slides are incredible and what an amazing addition to the hotel. We took the bus into Heraklion today. About 30min and cheap. As a city not pretty, we were Chania side last year at the same time and so pretty in comparison. We are glad we saw but very little there and very little character. What we feel isn’t made clear when looking at the hotels to make your choice via a lot of the tour operators websites, is that you are allowed to walk through Stella palace, ( as they just blend into each other anyway) enroute to the water park but apart from that you are told upon arrival that you must not use any of the facilities in the palace. You honestly feel like the poor neighbours. They have such a lovely selection of restaurants to choose from, bars and lovely places to relax with a drink, two stunning pools and a

This is our second trip here for 14 nights with our family to Stella village. Again we had a fantastic time. The food was once again very nice. The rooms were cleaned every day. The one thing we will miss the most is the friendships we made with all staff / bar staff especially makylos and Yannis - I do apologise for the spellings ha… them two alone are enough to make you want to return…, thank you for making our family holiday yet again unforgettable. See you all next year Shaun Lacey and little Faye Jager!!!! ;)

It has been the third year that we’re spending our family holidays in Stella Village Seaside Hotel. We’re not even thinking of looking for any other hotel. It’s a great place for family. The team is fantastic, they are very warm, welcoming, supportive, friendly and professional. The facilities are great, and it’s obvious that every year hotel owners are investing more and more to make the resort fancier and more comfortable. The beach is super! Thank you, looking forward to seeing you next year 💙