Munstone House

This hotel was lovely overall. Clean, warm and comfy with some classic touches. We were in the orchid suite with a four poster bed and Jacuzzi bath which was great. There were a few small repairs needed but its a huge property and not a chain hotel so to be expected. Only complaint that the bar closes early and hall was a little dusty on the stairs but our room was lovely and clean with everything needed. Breakfast was amazing with perfect fresh eggs and toast made to order, mushrooms and all the bits for a full English as well as continental. Grounds were very pretty for a wander too.

Such a shame. This could be a great hotel with some investment, decent staff and a thorough clean and some maintenance. You arrive into a reception that hasn't been dusted or hoovered in a long time. The reception is unmanned with a phone number to call someone who arrives 5 minutes later, gives you a key, directions to your room. The room is tired, but large and warm. The carpet is filthy and doesn't seem to have been hoovered in months. The window sills are dirty with dead insects on them. The bathroom is well lit and a good size but the taps are falling off the wall, the panel behind the toilet is coming unscrewed and there are black mold patches around the bath. Breakfast is okay, but again, you have to wait for staff to appear and there is no hot water for tea and you receive toast when you have just about finished eating. Its also served 8am to 9am on a Sunday! There appears to be two staff members on duty and its too much for them to cope with. I can't recommend this hotel to anyone. Dont be fooled by imagery of the outside of the building and grand looking rooms. Such a shame as this really could be lovely

The whole hotel and grounds looked very neglected. Our room was average, but only had one lamp working instead of three. The duvet was a 10.5 tog which was much too hot in August,so pulled it off and slept just with the duvet cover. We did have a fan in the room, a positive! The toilet rolls were just on the floor and had to be picked up by hand, kept thinking who else was having to put their hands on them. My husband has an immune illness and cleanliness is really important. No bar open! Breakfast fine. A hotel past its best days.

Unable to check in and had booked 4 rooms for the night before and of a family wedding. No one at property at all and door to main hotel open so we were roaming about trying to find someone. Absolutelynonstagg present for the whole of thos time. No answer for over an hour on the number at reception. 2 other couples in same situation and one were leaving due to an issue in their room. They had to leave a note with the key. Lady turned up after over an hour by this time had lost confidence in the security of the hotel. The lady offered no apology, assurance or understanding. Had to find alternative accommodation urgently (thank God for Premier Inn Who were amazing). They won't refund any money as say I left. Nope I couldn't check in to an insecure property!!! Awful experience and very upsetting 😡

Stayed at Munstone Monday just gone We were attending a wedding at Lyde court and this hotel came up as closest to it. After I had made reservations for 2 rooms I read the reviews and was really on the fence whether to cancel But I’m really glad I didn’t One of the wedding guests had checked in before us and I asked his opinion on room He said he was in the sweet room and that’s exactly how he would describe it Sweet We were in rose room Very clean , lovely and comfortable with a 4 poster bed Breakfast was really nice also Cereals tea coffee and full English I believe it was the owner who checked us in Really nice lady Very helpful and very friendly The property itself is beautiful but in need of maintenance here and there But pleasant stay none the less

We paid £120 to stay in the 'Alan' room for one evening. Check-in was unconventional. There is a sign instructing guests to ring the bell, but after 10 minutes of waiting with no response, we noticed another sign directing us to call a mobile number for service. We were then asked to take a seat and waited another 10 minutes for someone to attend to us. Initially, there was a mix-up between the room we had booked and the room we were given, but this was eventually resolved. The lady checking us in said it was due to an external company not passing on information - even though the booking was all done direct through the web site, even with a pre arrival registration card being completed and ignored. The room was well below our expectations. There were stains on the soft furnishings and bed linen, and the pillows were very old and soiled, with no pillow protectors. There was a foul smell of drains, and the room felt cold & very damp, with no climate control. The whole place felt generally unclean and dusty. The bed mattress was also in poor condition, leading to a poor nights sleep. In our opinion, the pictures on the website are misleading- presenting as a premium venue , however, the whole experience was very budget. We recommend viewing the room and grounds before booking- especially if you are considering it as a wedding venue! The breakfast was okay, but the floor in the breakfast room looked like it hadn't been cleaned in days. The grounds are overgrown and unkept, badly in need of maintenance. With the right investment, this place could be stunning, but it's clear everything is being done on a shoestring budget.