Munstone House

It was dirty. Carpets rucked and stained. Furniture old and dirty. No heating the extra heater provided in the room did not work either. Sheets thin old and dirty. Mold on the walls. Window frames chipped and dirty. Paintwork chipped and dirty. Bathroom tiles cracked.

Went to a wedding and omg it was awful. First here comes the soup I asked for the vegatarian option but it had chunks of beef in it. So I called a waitress who said she would strain it omg did she think I was going to eat it 🤔. Then her comes my main 😳 chicken again I had asked for veggie option so it wax taken away and I received some mushrooms 🍄. Then the desert was berry's well red currants not witj anything else omg the whole experience was a farce from start to finish shocking.

I will always begin with a positive, we slept well. Unfortunately, this is the only positive comment I can make regarding our stay at Munstone House Hotel. On arrival, we weren't greeted by anyone. There was no one present at reception for 20 minutes when we arrived at 4:00pm check-in. When a member of staff finally occurred, we were told bluntly that we had not paid for our stay. Which we had. The member of staff then requested that we send her a copy of our bank statement to her personal telephone as proof. This was alarming as this is considered a breach of GDPR. Some 50 minutes after our initial arrival, the member of staff finally concluded that we had paid for our room. We had a table booked at a local restaurant. Therefore we were late for our pre-booked evening meal. Our initial interaction with the hotel struck us as a extremely unprofessional and unfriendly establishment. This continued when we entered our room for the night and were horrified by dusty and dirty surfaces. That had clearly not been cleaned for sometime. We’ll move onto breakfast. We were told that breakfast would be served between 8 and 9am. Again, when we arrived at breakfast there was no one there. The cereal bowls were flithy, with what seemed to be fly droppings on them, juice glasses that stuck to the table and only 3 cups on the serving table if guests wanted coffee (there was no tea). To conclude, I would NEVER recommend a stay at Munstone House Hotel. EXTREMELY DISSAPPOINTING.

No receptionist on arrival (have to ring for someone to come down and see you) Nowhere to leave keys at checkout No signs to say where anything was (bit like a maze) ●Lovely bathroom Suspicious staining on mattress Lots of dust all around the lower part of the bed (no good for allergy and asthma sufferers like myself) Room was so cold we had to go to supermarket to buy electric blanket Got told breakfast was at 9 so we got down there for 09:04 and it was finished

My room stunk of cigarette smoke, which they appeared to have tried to mask with the abundance of toxic plug in air fresheners.

Family run, very friendly and helpful, in a lovely old building, beautifully decorated for Xmas. We were surprised at the size of our room, complete with four-poster and with a very large bathroom, which looked as if it had been recently renovated in a heritage style.