Charades Guest House

I rang the reception bell and a gentleman appeared enquiring if he could help me: No introduction; no welcome; no pleasantries. Upon learning my name, he found a set of keys, placed them in the door lock and told me not to worry about locking the front door. Breakfast was from 07.30am-08.50am. When I queried 08.50am, I was advised that there were only two of them (proprietors) and they had rooms to clean. Simply, this is not an issue for guests, and it should not interfere with guests. The room was reasonably spacious and clean, but the room was cold, and a touch of the radiators revealed them to be only slightly warm and just sparking into life. It was colder in the bathroom. It was -2C degrees when I arrived. The room should have been warm. Heating was switched off over night and did not re-ignite until around 06.45am. Consider how cold the room was with a -4C degree temp outside overnight and no heating inside. Breakfast was reasonable, although choice was limited from the buffet counter to (some) fruit and cereal. The cooked breakfast was enjoyable. Whilst at breakfast one guest drew the proprietor’s attention to the milk being sour. The guest was publicly rebuked by the proprietor who advised that everyone else had had the milk and that there had been no complaints, and besides the expiry date (of the milk) was the 20th. The guest defended themselves and further milk was provided which was no better. I was embarrassed for the guest. Remarkable, rude, and unnecessary be

I rang the reception bell and a gentleman appeared enquiring if he could help me: No introduction; no welcome; no pleasantries. Upon learning my name, he found a set of keys, placed them in the door lock and told me not to worry about locking the front door. Breakfast was from 07.30am-08.50am. When I queried 08.50am, I was advised that there were only two of them (proprietors) and they had rooms to clean. Simply, this is not an issue for guests, and it should not interfere with guests. The room was reasonably spacious and clean, but the room was cold, and a touch of the radiators revealed them to be only slightly warm and just sparking into life. It was colder in the bathroom. It was -2C degrees when I arrived. The room should have been warm. Heating was switched off over night and did not re-ignite until around 06.45am. Consider how cold the room was with a -4C degree temp outside overnight and no heating inside. Breakfast was reasonable, although choice was limited from the buffet counter to (some) fruit and cereal. The cooked breakfast was enjoyable. Whilst at breakfast one guest drew the proprietor’s attention to the milk being sour. The guest was publicly rebuked by the proprietor who advised that everyone else had had the milk and that there had been no complaints, and besides the expiry date (of the milk) was the 20th. The guest defended themselves and further milk was provided which was no better. I was embarrassed for the guest. Remarkable, rude, and unnecessary behaviour from the proprietor. That afternoon I returned to my room. Again, there was no heating on– that was 3.30pm. The cold snap was continuing; the room was icy cold. I sat in my coat and turned on an additional small electric radiator provided (it was too small for the size of the room). This had little impact. Staying here is not cheap - £280 for a two-night stay in January. The service that I was provided with fell far below that which I have encountered anywhere before. The number of 10/10 reviews are incredulous: my experience was 2/10. Proprietors need to engage and welcome their guests, rather than leaving guests feeling that they are imposing upon them– this having already been commented upon by other reviewers. I shall not be returning.

Nice welcome, clean room, comfortable bed. Lovely breakfast, with good choices. Enjoyed our stay and would recommend. Good location and helped us in where to eat for the evening. Good parking at front. Good selection of hot drinks within the room.

We had a lovely stay at the Charades,it was very clean,good breakfast and a lovely welcome,good location not far from the city center

Lovely friendly hosts, comfy bed and great breakfast Shower was a bit small and in tea tray in room there was only one hot chocolate to fight over! Would come back

Close to railway station and walking distance to town. Staff helpful and pleasant. Room was very clean and comfortable. Would stay here again.

Stayed 2 nights, didn't see the owner until the last morning at breakfast time. She totally humiliated me in front of other guests because I had the audacity to have used the bed throw on the 1st day and leave it on the chair. I had to defend my reason why ( I'm disabled and get exhausted very quickly and needed to have a sleep) this was whilst breakfast was being served to other guests and she was not discreet whatsoever. She didn't leave it at that she continued on about me using the throw instead of blankets in the wardrobe. At this point I left my breakfast as I was quite humiliated and was getting very distressed. Later away from the other guests I went to see her and informed her how she had left me feeling and her being inappropriate "reprimanding" me in front of other guests and a more professional and hospitable way would have had a little chat out of other guests being present. All she was focused on was the Throw and then to inform me that they cost more to get laundered. She did eventually apologise for humiliating me and with a great big smile on her face walk away from me. Wouldn't recommend this hotel if you want a friendly relaxing and welcoming hotel as this one did not fulfill anyone of these. This woman totally ruined my stay in Hereford by her attitude as if our money wasn't as good as the other guests and if she had treated me like the way she did after our 1st night we would not have wasted our money and stayed there a 2nd night that is for sure!!!!!

We recently stayed at the Charades guest house. The room (en suite) was excellent! It had a king size bed, which was very comfortable, with lovely pillows and very clean and fresh bed linen. The room facilities were very good, with a good selection of tea and coffee, plus biscuits! The bathroom was very clean with a good size shower, with a ready supply of soap! Also, there was a good supply of fresh, clean and good quality hand and bath towels! The breakfast on offer would suit all needs, as you had a good choice of a fruit, cereal, yogurts and fruit juice etc. Also, you could choice a cooked breakfast from the menu, which was cooked to order, so very fresh and tasty! I would not hesitate to stay here again and have to say it’s one of the best rooms I’ve ever stayed in! I would fully recommend a stay here, you would not be disappointed!

Booked Charades at the ladt minute passing through Hereford, so pleased I did. Very comfortable and exceptionally clean. The host was very helpful. Conveniently located for walking to city centre. Would certainly come again