Sandee
12 tháng mười hai, 2023
we’ve stayed with best, Westerns many times, including this exact location, and this time I was so disappointed. We had booked two nights there, and when we were in our room, we found that one of the TVs,did not work, which was the one in the bedroom that I watch at night to fall asleep, and the air-conditioning/ heating did not work. We called Tina and Emy need to have the TV fixed and after an attempt, the gentleman who came up reported to us that that TV had been broken all week and that they had no replacement TVs and they were no rooms that we could change into and there was nothing that I could do the next morning because I can’t sleep without a TV. We decided to check out early and I was told that because I had paid through ******* I could not get a refund and the fact that I was very disappointed with the service did not really matter. We thought we might have breakfast on the way out since we left at 8 AM and there was absolutely no place to sit in the kitchen area. Ha ha I’m so sad to see this nice best western in such poor condition with such poor customer service.
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