Bob W City Centre

Overall, my recent stay with Bob W was disappointing. I booked the 4-person penthouse room primarily for the use of the sauna on my last day of the trip. Firstly, pin code provided was only valid for door access to the stairs, not door to the elevator side at night. This became a significant inconvenience, especially for a female traveler like myself who arrived at night after a tiring flight. Having to carry a 20kg luggage and a 10kg carry-on up five flights of stairs was both physically demanding and frustrating. Clear arrangements on how to access the elevator at night should have been considered for guest. Secondly, check-in process was not clearly communicated, causing panic upon arrival. Unfortunately, I had to seek help from customer service on a third-party booking site and reach out via email to obtain a check-in link, which added unnecessary stress and confusion. Furthermore, instruction for turning on the sauna were unclear, and I was unable to enjoy it until the next morning at 8am, just few hours before my checkout time. I had specifically chosen the penthouse room with the sauna for a relaxing and enjoyable experience. due to the lack of clear instructions, and had to seek assistance to figure out how to operate it properly, which ate into the limited time I had available to enjoy the amenity. In conclusion, my stay with Bob W fell short of my expectations. The limited time to enjoy the amenities, issues during the check-in process and accessing the elevator, made for a less than satisfactory experience. I hope that Bob W seriously takes feedback into consideration and makes the necessary improvements to ensure a more enjoyable stay for travelers in the future. Thank you

Basic hotel for staying, no services provided, self check in type of hotel. If you booking this hotel, do not book via trip.com as the hotel need self you an email to complete check in and if you book via trip.com then you will not be able to receive that email, at least I didn’t receive. This result to having issue during checking in.

It's a super cool experience in Bob w!!! 首先，Bob w 提供了1個非常乾淨的住宿環境，還有sauna!!! 我們入住的時候比較晚，想使用sauna但不知道如何正確使用。就算已經比較晚，Bob staff也非常有善through whatsapp解答我嘅問題。另外，住宿地點非常方便！樓下和附近也有supermarket, Cafe, train and tram stations。步行至city center 亦只需8分鐘左右！最後，酒店還提供即影即有。整體黎講，下次如果再黎Helsinki 都會再入住Bob w!!!