Red Roof Inn Helen

I liked that the property was near the center of town but it needs a major facelift and cleaning.

The toilet was used in my room upon check in. Before then I had changed rooms because the shower had water in it and seemed to have been used and there was hair in the sink.

When we do the check in, I get a room was dirty and I spoke with the front lady and she give us another room that was a little bit more clean, but the room conditions was poor. The location of the hotel is nice and close to everything.

The bed was broken and the covers were stained. Need a chiropractor after sleeping in the bed two nights. Loud noisy neighbors. Cigarette butts allover the steps and grounds outside.

Water temps in room too hot or too cold even for someone who.likes hot showers. Poor "remodleing".

Staff was friendly and helpful. Towels were stained. Room condition was fair - clean, but needed maintenance.

When I arrived, they told me they had a reservation for only 1 room even though I had my reservation email that confirmed 2 rooms. The desk clerk was less than reasonable and just kept telling us how bad ******* is and that it was my fault that the room was not booked because I used *******. I kept trying to show her my reservation email and letting her know the name of the person that would be in the other room, but she wanted nothing to do with it. She just kept repeating how bad ******* is and blaming me for using them. She found a room for us anyhow so we took it. When we got into the room, there was animal feces on the floor, the toilet seat was broken, the TV would not come on, and the electrical outlets looked like they had been put on by a 6 year old. When I tried calling the office to let her know the condition of the room, I found many of the buttons on the phone were missing. Fortunately, I was able to get her in there and she agreed the room was garbage. Again, she found us another room, but not the king room. Again, obviously cleaning and maintenance are not priorities there, but we had wasted enough time, so we just took it. The only chair in the room was broken, the door would not properly shut unless we fussed with it for several minute (not very secure), the freezer had inches of frozen ice and no freezer door (unusable), the room had obviously been cleaned, but not thoroughly, and the bedding was covered with stains.

We won’t ever book here or ever book for more then one night. We had booked for 2 night stay feb 20&21/24 We drove from Canada a 2 day drive. I tried emailing through ******* Feb 20 that we wouldn’t make it that day because of the drive being longer from the traffic. The virtual agent couldn’t understand my message so I called Red Roof inn. There was no answer or answering machine. We tried calling again in the morning Feb 21 again no answer. When we arrived in the evening Feb 21 we were told because we didn’t call Feb 20 they considered us a No Show so they cancelled our 2 days! So after charging the 2 days we could pay again for another night if we wanted?? We didn’t want our money back for they 2 day stay - we just wanted to stay for the night we had previously paid for. We will avoid ever booking a hotel stay at a Red Roof Inn again and that’s our recommendation we will tell our family and friends.

Hotel was fine, staff was very nice - issue was a family nextdoor with a screaming baby very early in the morning. Very thin walls - bring ear plugs.