Ecome Hotel

I’ll start with the positives. The hotel is a few minutes walk from the train station, it is very clean, there is a good breakfast and we found the staff to be lovely and super helpful. The hotel seems to run on the idea of ‘economy staff hours’. We were lucky to arrive on Friday evening at 7 pm just before the receptionist finished. Again, in fairness I had received very clear instructions on how to retrieve room keys but it would be normal to have a receptionist until 9/10 surely? I was also surprised to discover that the hotel does not have provision to store luggage. My friend and I were in Heidenheim for a football match and needed to store our backpacks until after the game. The LOVELY receptionist offered to store our bags and actually come back to work in order to give us our bags (over and above service!) but I felt uncomfortable expecting her to do this (and just as well as I got the time of the game wrong - pesky UK time on iPhone) so we looked to see if there were baggage lockers at the station - thankfully there were so we used them. Staff - 6/5 Hotel policies 3/5

Self check in worked as reception wasn't available on a rainy Saturday afternoon. Was scary at first as i had never dealt with this, i thought i needed an app called TheBird. Turns out i didn't, a screen in the vestibule enabled creation of a magnetic room key as long as you had your reservation # from hotel email confirmation (not ******* #, the hotel #). Staff was very friendly when i net them the next day and at check out. It all worked flawless, once i figured out the self check in process.

For the first two days life at Ecome Hotel was very good but as time goes on they started to treat us like animals, our rooms were not cleaned they dont even want to change the towels, and the worst thing is even some of our team members discriminated directly by the Hotel's receptionist.

Nice business hotel with all the basic necessities. Good access.

Great stay FABULOUS hotel. It’s very new so all facilities are fantastic. Staff were friendly and helpful. There’s a supermarket literally next door. Viewing their local castle is a must. Very comfortable rooms. Walking distance to the local Rewe Center. Lovely breakfast. I will be back!

Nice hotel for short stay, just missing a restaurant