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Rob72
Phòng Superior Queen
Lưu trú vào thg 6, 2024
Vợ chồng
23 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 31 thg 7, 2024
A wonderful hotel! My wife had to arrive very early, long before check in, at 4AM. The hotel graciously let her check in early. Upon my arrival, at 4:30PM, Yvonne finished checking me in. Her English was perfect and she upgraded our room for our 7 day stay. The room was comfortable and very clean. Our housekeeping, Miss Fang, was wonderful. She was friendly and treated us like family. My wife loved her. The buffet breakfast was always delicious. I highly recommend this hotel to everyone. As a foreigner it can be uncomfortable and awkward staying at hotels. However, the people who work at this hotel did their best to make me feel welcome and comfortable.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Haihui Hotel Hefei Downtown. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. In the meantime, I will share your comments with our management team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope to have the opportunity to offer you better experience in the future. Sincerely, Guest Experience Manager Haihui Hotel Hefei Downtown
Tài Khoản Khách
Phòng Superior Queen
Lưu trú vào thg 4, 2024
Vợ chồng
30 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 4 thg 5, 2024
Convenient location, although a tad far from the metro station (10-15 minutes walk). The room was extremely spacious, with a good view from the 20th floor. There is a new mall across the street, which makes living there pretty convenient. The check-in process was extremely fast and smooth (no need to take a picture of your face and son on). The gym is fine, although it seems the AC is not working very well there (I ran 20 min and my tee was soaked). I also used the swimming pool, which was good too. The only drawback was the AC in the room, which was old and didn't seem to be working very well.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Haihui Hotel Hefei Downtown. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. In the meantime, we also need to express our sincerest apologies that we failed to make you achieve fully satisfaction. I will share your comments with our management team.Sincerely, Guest Experience Manager Haihui Hotel Hefei Downtown
Pieter Willem
Phòng Superior Queen
Lưu trú vào thg 6, 2023
Một mình
19 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 20 thg 7, 2023
Been staying at this hotel every time I visit Hefei. Wonderful experience every time. Great location, comfortable rooms. The staff are really professional. I did have some problems with my room card the 2nd day but it was sorted out easily and really professionally. My only complaint is that when I went to the gym all the machines were in need of maintenance and did not work properly.. Was also extremely warm inside the gym with no A/C. And that is the main reason I return to this hotel because of the gym facilities. But except for that the stay was comfortable and I would definitely recommend it. For me it's the hotel I choose when I go to Hefei.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Haihui Hotel Hefei Downtown. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. In the meantime, we also need to express our sincerest apologies that we failed to make you achieve fully satisfaction. Thank you again for sharing your experience, and we hope to have the opportunity to offer you better experience in the future. Sincerely, Guest Service Manager Haihui Hotel Hefei Downtown.