Hampton by Hilton Hefei Economic Development Zone

Đã triển khai đầy đủ, sạch sẽ, giao thông thuận tiện, phục vụ ân cần, là sự lựa chọn tốt cho chuyến công tác, sẽ tiếp tục ở lần sau, giới thiệu cho đồng nghiệp và bạn bè trong công ty, xứng đáng với giá tiền, tiết kiệm chi phí

Nhìn chung trải nghiệm là tốt nhưng tôi nghĩ thảm trong phòng quá cũ nên cần thay thế m

Review: I had a disappointing experience during my recent stay at this hotel. Last year, the staff were excellent, but this year, I encountered issues. After staying for a few nights, I realized I had misplaced my bag. I approached the receptionist, a woman who had been working that night, to inquire if she had found anything on the chair or if I had left something behind. Instead of assisting me, she shouted in my face, repeatedly saying, “No, no, no, before I start talking to send her my problem.” This response was both unhelpful and unprofessional. Effective communication and assistance are crucial in hospitality, especially when guests are seeking help with lost items. Such behavior not only reflects poorly on the individual staff member but also on the hotel’s reputation as a whole. I hope the management addresses this issue to ensure future guests receive the courteous and helpful service they deserve.