Beccah
ngày 24 tháng 7 năm 2025
I originally planned to visit Kuwait at the end of the year to inspect and finalize a venue for our company conference. However, due to an error in the booking dates, I requested a change. The hotel refused to accommodate this under the pretext of policy, and kept the full payment for a stay I never actually used.
As a five-star hotel, you showed no flexibility or human consideration. By keeping my payment, not only have you earned a poor review, but you've also lost the corporate booking business from our company. Good on you!
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