Tryp Habana Libre

The service is excellent and the people who work at the hotel are very kind and friendly. I recommend it for a family trip or a Friends reunion. The food is also incredible. I love it!!!

Terrible experience , hotel is dirty, restroom dirty , th elevator area and carpet with large spot, and waiting for 15 min to take elevator services , the toilet is very short and not handle for toilet paper, the air vent is dirty and the shower have a mold. Terrible experience But the employee are great

Let me start by saying that Cuba is Beautiful. I enjoyed my trip but unfortunately I had some issues with this hotel. Pros: - Breakfast was good, there could be a bit more variety as the buffet did not change much during our stay. - The staff was very welcoming, especially Rene the bellman, Victor and the ladies/ staff at breakfast service. - Central location in the city, walking distance to restaurants. - Great view from the rooms on the higher floors. Cons: - Hot water is not consistent. Stayed for 7 nights and I had hot water less than half the time. - Towels need to be replaced, very dingy and stained. - My room had lots of roaches. I informed the front desk multiple times and nothing was done. Roaches were also in my family members rooms. - The elevators are a nightmare and need to be replaced. They take a really long time to come to your floor (we were on the 24th floor) and malfunction on occasion. - Internet disconnected often and had to be reset by the front desk. Overall it was not the best but the staff does what they can. I enjoyed the live music in the lobby but I wouldn't stay here again unless the hotel gets a serious make over.

Dated hotel, in need of refurbishment works, I do not consider it a 4 star hotel, given the state and services, it is a 3 star. The breakfast is poor, few options and the pastries and bread very dry. Juices are not natural and there is no orange juice, just as coffee is not espresso. Dated rooms, although our family member was in the room next to ours and was slightly more modern. Bathroom looks so old and dirty. Do not drink tap water, the hotel (4 stars!!) only gives 1 bottle of water on the first day, the following ones have to be paid... I found it bizarre, even more so that we are in a country that should not drink tap water. Super dirty elevators, corridors with sloppiness in maintenance. Electricity outlets in the rooms are not westernized, they are all 110 V, if you don't bring an adapter it is not possible to charge anything. Friendly reception staff and helped in arranging a transformer so we could have our appliances charged. From the doorman to the breakfast room staff there will be a lot of approach to exchange money, it bothers to have this conversation constantly. Many restaurants accept dollars and euros, but it's good to have a few pesos for some need, because not everyone exchanges at the best rate. The Hotel has a Coffee Shop Restaurant outside, we had lunch there on January 5th and I paid in pesos, at night the first question of the waiter was not what I wanted to eat, but if I had a card to pay the bill... I told him that I had pesos and in extreme arrogance he told me that it was not possible to pay in cash, not even after saying that at lunch he had made payment that way... Imagine how they treat the tourists! Of course, the employees' business is to make low exchange rates and earn from these transactions. This shows well the schemes inside the hotels, in the morning it's one thing and at night another... and no one from the Hotel Management wants to know that this happens! The internet in the hotel is slow or almost nil, I advise you to buy a local card with 10G in Havana and it costs €25. We bought it in an official store, you need a passport and debit or credit card. In short, this hotel does not leave any nostalgia and I will not return for sure!!

It’s good experience drink in the bar with your friends and family, the view is amazing, the food is great, good vibes at night and the people there have been great I love Cuba and I recommend this place to anyone that wants to visit the Havana.

Our room is big with big glass window overlooking the city plus ocean. It’s beautiful hotel just only bad maintenance, workers very few English speaking,food salty, safe with guards , location is busy streets , restaurant in same hotel , bar is downstairs but the singing group entertainment asking for money/tips, sells their CD, I love Cuba their culture, they love dollars coz it’s strong, Be ready to speak Spanish very few English, cheap goods , dollar is equal 280 to 300 pesos , hotel maid will leave a note to give her tips coz she work daily to clean the room .