Quality Inn Hartwell

It could have been worse. But it could definitely have been wayyyy better. At first sight the floors have been updated. At first smell there was enough air freshener going to choke a horse. Turns out that way to cover the smell of all the mold and mildew in the bathroom. The light fixture was gone and the door wouldn't close. It was a fight to get the water in the shower on. The paint was chipped. The ceiling badly patched. And the bedding had bleach stains. And the mattress was lumpy. This place used to be nice. But now it needs a total overhaul. It's not the first time I've stayed here. But it will be the last.

To be honest, I've never stayed at a Quality Inn. I had to be in Hartwell for a meeting and this was the closest hotel to where I was going. I wish I could remember the name of the receptionist that greeted me. You would have thought I was walking into the Ritz Colton. She was welcoming, friendly and incredibly helpful. Before I went up to the room, she asked me if I wanted to grab a cup of coffee. The room was pretty basic but very clean. The shower was awesome. I love the shower head and how hot the water got. Breakfast was pretty simple but enough. Make your own waffle, cereal, packaged oatmeal, apples, apple and orange juices. Three women past my table as I ate breakfast. I can honestly say that I have never met a friendlier staff in all of my business travel, which I do quite a bit of. I had a lovely conversation with each of them. I went up to get my bag to leave but wanted to find the housekeeper that was going to clean my room so I could give her a tip. It turned out to be one of the ladies I spoke to earlier during breakfast. We were about the same age and she offered to help me downstairs with my stuff. I politely declined but really appreciated her kindness. I asked for a call from the general manager so I could let him know what a wonderful staff he has. Most people take time to complain but few take a moment to say thank you for a great staff. I look forward to hearing from him.