Holiday Inn Express & Suites White River Junction

The experience at the Holiday Inn on April 11th was the worst. As soon as we checked in and entered the room, it was as hot as if we had stepped into a sauna. The room temperature gauge showed 82 degrees, and despite our attempts to lower it, the room kept getting hotter, making it difficult to even breathe. Unable to bear it any longer, I called the front desk, only to be told that the heating system was broken and they couldn't adjust the room temperature. If the hotel's most important facility, the HVAC system, was broken, it is the duty of the front desk to inform guests upon check-in. However, nobody informed us of such, and the room was unbearably hot, making it impossible to stay. We spent the night with windows open, wearing t-shirts, unable to get any sleep. By morning, all three of us in the family had high fevers, swollen throats, and found it difficult to swallow.If such a critical HVAC system failure occurred in the hotel, they should have informed guests first upon check-in and asked whether they still wanted to proceed with their stay. I am very angry and disappointed, and I strongly desire to receive credit for this matter.