Tài Khoản Khách
ngày 1 tháng 5 năm 2023
Overall a good place to stay for a couples break in Harrogate for 2 nights. We will almost certainly return, and would recommend it to others. There are, however, a couple of minor issues that the management could address to improve the overall experience. Our stay was in the 'triple studio' room 12, on the top floor. Positives:- - Really handy location within a relatively easy (but hilly!) walk to the town centre. It is situated on a fairly busy road and our room was on the front so there was some noise associated with this, but not so much that it disturbed us. In summer, however, if you want to leave the window open overnight, it may be an issue. I would suggest using the interactive tour before booking a room to pick the best for your needs. - The website has a great 'Street view' style interactive tour so you can familiarise yourself with the accommodation in advance. It also allows you to look around the rooms so you can pick the best for your needs. It would be helpful if the booking site included the room numbers alongside the room type so you could easily match these up with the tour - the only way we found was to try and match up the pictures! - Welcome message from the manager was very helpful and contained all of the information we needed. - Access is through keypad locks, with your personal code included in the welcome email. This was extremely convenient and a big plus from us. - Despite several other guests we weren't really disturbed nor aware of them throughout our stay Negatives:- - The cleanliness of the room was generally ok, but could be better. In the middle of the bathroom floor there was a clump of soil that looked like it had come off the sole of somebody's shoe. The microwave was full of crumbs and obviously had not been cleaned (see picture). There was quite a substantial cobweb around the curtain rail too (see picture) and above the bath/shower, but no spiders evident! - The heated towel rail in the bathroom needs bleeding. Only the bottom section was hot so we struggled to get our towels to dry during our stay - The car park is very small. There were 3 cars parked in there when we arrived and I felt our car (Q5, so reasonably big) would likely be scratched/caught due to the tightness of the spaces (especially as someone had covered 2 spaces with their car!) As a result, we ended up leaving our car on a side road using the complimentary passes (we just put a new one in each morning as these only last for 1 night), and there was plenty of space to choose from, so not particularly inconvenient. Overall we were happy with the stay. If the points above could be addressed it would be a 5-start review, but we look forward to returning in the future!
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