Premier Inn Harrogate South

Very poor experience. We have stayed at many Premier Inns and this was by far the worst we've stayed in. Very outdated and grubby. Our room (120) had a toilet with a leak and there was a puddle of water around it on the floor. When we complained the person on duty said they had no spare rooms, no manager available and no maintenance person. So we had to place towels around the loo to stop the flow. The next morning I spoke to the duty manager who was able to give us a new room as someone had checked out. It was obvious that staff knew the leak was an ongoing problem as no one asked to come and see it. The manager seemed to be of the opinion that a higher level of management keep allowing the room to be booked despite the leak. The restaurant was not very clean, had sticky floors and tables. Seemed to be understaffed. Only disgustingly weak filter coffee was available for breakfast and food had to be ordered rather than the usual buffet. Orders were often jumbled. There was no wholemeal bread available on Sunday morning at 8.45am. Rooms have no AC but there were fans. This hotel seriously needs to be closed and refurbished.

Booked Room a year ago, when I booked in I was not welcomed. When I queried the price as it was not what I was quoted I was dismissed. The room is clean but basic. We normally stay elsewhere, stayed here so we could walk in and didn't have to leave early or drive. We will not make this mistake again.

Checked in at 4:30pm booked a table for dinner at 6:30 as we had a meal deal. Went to the bar for a drink to be told no food as no chef/kitchen malfunction and my wife cut her wrist as there was a glass shard on the chair where we sat.