Pytloun Wellness Hotel Harrachov

Piękny hotel położony przy samym stoku. Świetne śniadania, restauracja hotelowa także bardzo dobra.

Very nice hotel, interested design, special services included like tapas in the afternoon, long breakfast time, nice welcome drink, welcome card, heated meeting room with wood. Very nice and big sauna with a rest room with view to the nature

Amazing hotel staff, they know their stuff very well and are very helpful. Clean and cosy rooms, welness centre is great and food is very tastefull. We are very happy with our stay and definitely we'll come back. :) As a frequent traveller I have to give a big thumb up

The staff went above and beyond to make our experience in Pytloun memorable and best ever. They were attentive without being intrusive. Our waiter Peter and Patrik were extremely knowledgeable about the menu and offered great recommendations. We felt well taken care of. The service was impeccable. Our glasses were never empty, and the food arrived promptly - the MUST mention thing is the Pizza… it was the best one I had in years - this is biggest compliment I given to chef for food! HE IS THE LEGEND IN LEAGUE OF HIS OWN (forget the Michelin guide - he deserves a Nobel Price!!!) you are all credit to company as well as incredible Tomáš who trully impressed me the most - if I still had hotels I would head hunt him and do anything to steal him (he is not one in million but One and Only as well as my favourite hotel group) also Dorin was very helpful! the boys made me feel like queen that I am the only customer that matter in the whole world even when super busy. We are loving our stay so so so much. Huge thank you All team Pytloun! Must have something to do with Management - good manager manages and leads people to grove and succeed, bad manager leads them to run out of the door. This place is simply fabulous and the decor is insanely classy and stunning. Thank you all and can’t wait to see you soon again. You should be proud of yourself you are Star quality people and fabulously representing such great hours Pytloun, trully dedicated people and credit to a company. Thank you for one of the best stays of our life’s. Merry Christmas with love and best wishes Petra, Vadim, Jolie and Jamie

Przyjazd o 21:50 - welcome drink na plus (piwo lane i prosseco). Po wejściu do pokoju wrażenie ok (myślałem że będzie większa wanna). Co do wanny chciałem skorzystać i pierwsze co to korek nie działał poprawnie i woda uciekała a druga sprawa to że nie było gorącej wody, ciepłej też nie było tylko letnia. Dwa razy byłem na recepcji w tej sprawie i tłumaczenie że boiler jest zepsuty i jestem jedyny który to zgłosił (patrząc po opiniach to nie byłem pierwszy który miał z tym problem). Telefon w pokoju nie działał. Lodówka w pokoju śmierdziała kiełbasą i nie chłodziła. Pościel słaba jak na „4 gwiazdki”. Śniadanie standardowe jak na takie miejsce. Wellness nie do skorzystania o 10:15. Wcześniej konsultowałem o której mogę wjedź do jacuzzi to dostałem informację że do 10 jest woda wymieniana (na plus) ale o 10:15 jak zadzwoniłem ze strefy wellness (Uboga ta strefa) to usłyszałem że 30 minut jeszcze. Nie skorzystałem finalnie. Recepcja trochę traktowała nas jak wroga - takie było moje odczucie. Pan Daniel był ok. Generalnie to chcieliśmy skorzystać z jakuzzi oraz ciepłej wanny i z obu rzeczy nie udało się skorzystać. Przy rezerwacji od razu zakupiona została godzina w wyżej wymienionej strefie wellness (za 6€), z której nie było możliwości skorzystać. Nie wrócę tutaj na pewno.

We had some kind of a bad start but the staff made it good in the end. Arriving at the Pytloun Wellness Hotel came with a bad surprise: the so called Wellness Hotel was more or less just a sauna and a jacuzzi and this was not even included in the anything-but-low-cost-room. One hour would have cost € 50,00! I called the reception and spoke to a very friendly and gentle Katja (?) who offered me one hour of spa for free. As this would have been later that evening I decided to take a bath instead (my room came with a bath tub). Unfortunately, the water was not hot (the fridge was not cold though) which is why I visited the reception and this time spoke to the equally friendly and gentle manager of the hotel, Barbora. She repeated the invitation for a one hour free of charge visit to the spa and offered a change of rooms. My new room was fantastic! I think it fulfilled the characteristics of the superior room I had booked....spacious and with a nice view. Very comfortable bed and -now- super bathroom and cold fridge. The most fantastic experience was the kindness of the manager to mail a small wallet with some pills I had forgotten! This is quite unusual and much appreciated. All in all it was a nice experience and I wish I would come back when the spa has been extended and the expression 'Wellness Hotel' meets the standard.