Premier Inn Harlow East (Church Langley)

The receptionist was great help. Her name was Suzanne great service. It was great Thank you. Clean room. Big car park. The beds were nice and comfortable and it was in a very peaceful and pleasant area. The breakfast was incredible too and for a good price

Hotel was as expected from Premier Inn. Very good. Breakfast needs some attention. Tesco on site so a few of us decided to walk over road. Bar closes at 10:30pm on a week night which seemed strange. Especially when around 20 of us there for a wedding was well behaved and spending money

Such a great place to stay if like us you were off to London or even Stansted airport. People are always friendly and welcoming. Rooms spotless and good sized. We just had breakfast which was great value and tasty. Stayed here a number of times and we will be back soon.

I often stay at this particular Premier Inn and have always found the staff very friendly helpful and polite. The facilities are also kept to a high standard. It is a very convenient location for trips into London as well as local and is well priced. Overall I am very impressed.

The hotel is in a reasonable location and seems secure. The room was as thought, clean and tidy and as other locations. The reception wasnt manned as such as the guy spent most of his time out front smoking and on his mobile. Not a professional impression. Where this hotel hits hard and made me angry was the restaurant / pub. This place needs serious review. The food was actually OK and i wont make any complaints but the staff situation is absolutely appalling. Two people serving and looking after a restaurant with at least 30 people when i was there while also serving a bar for people who were only drinking. I questioned the manager is it only the two of you when she said yes. She has been asking HO for staff for half a year and they are disinterested. I could clearly see how overwhelmed and disrespected they feel. Consequently customer service is non existent and i had a 10min wait upon entering and a 30min wait for my meal. I also sat there for 30mins waiting for my plate to be taken and my desert. The place is visibly old and uncared for and needs complete refurbishment. This is a stain on the Premiere Inn brand as there is nothing premiere about this place. Fix up Premiere Inn and do better especially for your staff.

The hotel was convenient for travelling into London. The rooms were clean, the staff were welcoming and professional and the parking was free and enough for the amount of accommodation. We would stay again, as long as there is no charge for parking