Harbin Central Street Sophia Xana Deluxe Hotel

Once of the best hotel for this Harbin trip. We booked 4 and overall this is really the best. Next round back will only choose this hotel. Everything is great!

I've stayed here twice, both times in the winter. Hotel is near the walking street. Staff are friendly and helpful. Rooms are too hot due to the floor heating.

Very convenient location right by the walking street and across from a small park with some ice sculptures. it's also a 15min walk to St Sophia Cathedral. There is a cute Hans Christian Anderson themed coffee shop on the corner. And the river with all it's activities is also also just a few minutes walk away. Clean and good service, I would recommend it.

*Disappointed after so many good reviews…* We recently travelled to Harbin and after looking at many of the hotels and reading the reviews we decided that this was the hotel for us. However we were shocked to find the poor service and cleanliness during our stay. Location: The location of the hotel is a huge plus point as it’s very close to the central street & not too much of a distance to reach the main tourist attractions (20/30 min taxi ride). The location is also close to lots of restaurants which is very convenient. Service: This is an area which could definitely do with improvement especially the evening staff, upon checkin the staff were friendly and welcoming however when we raised issues with the hotel room they became very rude and disrespectful. When we arrived to our room we found we had no face cloths - not a big issue and one that was resolved in a timely manner. However we then had to ask for the face cloths each day after housekeeping had changed the towels which isn’t an issue in itself more of an inconvenience . However the staff at the front desk seemed to find it quite funny (staff members laughing when we mentioned our room number at the front desk) that we had several issues with our room. Amenities: The hotel has a robot delivery service for when you order food and other items from meituan which is a convenient way to get your things. The shower in the room was broken but was fixed in a timely manner. The room air con is basically just an ornament, the temperature of the room cannot be changed - it was set at 34 celsius one night - you can open a window but it will get cold quite quickly. Cleanliness: Another area with room for improvement - the hotel room is rather dusty with dust falling from the ceiling above the bed. The sink was not cleaned when we checked in. On one occasion we were given ‘fresh’ towels with make up stains on. Unfortunately we would not stay here again.

very good

We stayed during the Ice Festival and the hotel was warm, comfortable with a decent breakfast and good location.