YABULI SUN MOUNTAIN HOLIDAY HOTEL

Hotel services doesn’t match the rating. 1. The reception staff was not properly trained, not helpful and not customer friendly. 2. Hotel did not accept Visa card for the deposit. Only accept UnionPay or WeChat. Staff wrongly charged the card and had to refund, caused a long check in process for the guests. 3. The hotel reception staff including the Manager should know details of the prices and facilities offered by the ski operators and not just asking the guests to find out by themselves. We were asked to call the equipment rental offices ourselves to get the prices. 4. The room was not properly cleaned. Carpet was not vacuumed and we had to ask for the housekeeping to vacuum it in the evening as the vacuum cleaner was not an available when we checked in the room. 5. The toilet sink tap was loose and we had to ask the maintenance to get it fixed when we checked in the room. 6. Room service was not available as the kitchen was busy at 8pm. No notice was given to guests about this. 7. The toiletries were not fully replenished and an opened toothbrush packet left by previous guests was not replaced.

A very enjoyable stay at this hotel. Breakfast was delicious, they extended our checkout to 2 pm, and the skiing was amazing. The room was nice and clean albeit a small problem with the toilet. Would definitely stay here again!

the hotel is the best location and near ski park

all great and good skiing in there

跟國內很多雪場比，亞布力假日酒店更具性價比，房費包含了滑雪場整天暢玩，雪服，雪板，雪仗，纜車等等，房間也特別大，窗外就能看到雪場，酒店一樓換雪服，直通雪場，非常方便。客服部的陳振蘭阿姨，很熱情，看我們從南方過來的，不僅送了很多水，而且看小孩還在雪場玩，主動給我們延長退房時間。酒店的餐廳也很棒，是我們出行幾天吃得最舒服的一頓。唯一的不足是前台實習接待不熟悉業務，洗衣房洗衣居然讓顧客買洗衣液，説不免費提供，還好後面把這個烏龍解決了。

今年新開的酒店，剛開始感覺有些貴，玩完感覺物超所值 1.酒店包含滑雪票，而且是不限時的。可以直接從酒店出入，非常方便 2.包含所有雪具，更方便 3. 酒店配置的度假助力張晴服務非常負責，我們單獨定製了滑雪教練，一路領着我們辦理手續，特別是還幫助我們穿鞋，幫助小朋友整理雪服，特別贊。 4.前台接待張寶龍也很贊，幫我們拿行李，還贈送了小朋友的洗漱套裝和糖果，態度也特別好。