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Đánh giá đã xác thực
Vị trí4.7
Trang thiết bị4.4
Dịch vụ4.8
Vệ sinh4.5
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Tất cả đánh giá(60)
Đánh giá tích cực(58)
Đánh giá có ảnh/video(5)
Đánh giá tiêu cực(2)
Tài Khoản Khách
Phòng Premium
Lưu trú vào Thg3, 2024
Gia đình
1 đánh giá
3.5
/5
Đăng tải vào 3 Thg4, 2024
房間清潔欠佳
Dịch
Rubens
Lưu trú vào Thg1, 2024
Khác
2.0
/5
Đăng tải vào 28 Thg1, 2024
the service is perfect, but the hotel is old, unstructured and the water has to be heated for 20 minutes. cost x benefit is not worth it. Poor breakfast.
Dịch
Darik
Lưu trú vào Thg1, 2024
Khác
5.0
/5
Nổi Bật
Đăng tải vào 18 Thg1, 2024
My stay at Imperial Hotel and Spa was excellent. The service was impeccable, and breakfasts were delicious. They took frequent measures to ensure my stay was very satisfying. I will certainly return and recommend friends and family to stay there as well.
Dịch
Ronald D
Lưu trú vào Thg1, 2024
Vợ chồng
5.0
/5
Nổi Bật
Đăng tải vào 17 Thg1, 2024
The location is great right in the center of the Old Quarter. Lots of shopping and restaurants. Short walks to many of the sights.
The staff is wonderful and is very helpful. They helped us with Visa's and a trip to Halong Bay. I would definitely stay here again.
Dịch
Keisuke
Lưu trú vào Thg1, 2024
Khác
5.0
/5
Nổi Bật
Đăng tải vào 5 Thg1, 2024
We were extremely content and happy with the overall hospitality and wonderful support by the front desk team!! It was a true Omotenashi spirit extended by the team and we will certainly come back and stay at this same hotel upon our return to Hanoi next time! Million thanks to the team!
Hotel was located close to all attractions in the Old Town. The reception staff was Excellent. They anticipated my needs. Helped me to confirm my transport pick up for my tour to Halong Bay without me asking. They noticed I had made two separate bookings before and after Halong Bay. They pressed the lift buttons once I walked in through the door.
Dịch
KAKUTO
Lưu trú vào Thg12, 2023
Gia đình
5.0
/5
Nổi Bật
Đăng tải vào 26 Thg12, 2023
The front staff and restaurant staff were all very kind and responded politely when there was something I wanted to arrange or something I wanted to ask. The breakfast menu changes every day, so I didn't get bored even though I stayed there for a week.
It's located in a convenient area, so it's easy to get around the old town, and the sound in the room doesn't bother me that much.
I used the airport shuttle service arranged by the hotel for 22 dollars, and it was very convenient as I didn't have to worry about getting picked up and the time was accurate.
I took advantage of the late check-out until 8pm, and was charged 2,500,000 VND, which is almost the equivalent of one night's stay, but they cleaned the room and changed towels, so I was able to spend comfortably until the night, so I thought it was a good thing.
Dịch
Verified traveler
Lưu trú vào Thg12, 2023
Khác
4.0
/5
Rất Tốt
Đăng tải vào 21 Thg12, 2023
The service of the reception staff was first class. They spoke good English and were very helpful. The location of the hotel was also good- within walking distance to most places in the Old Town. What I did not like was the design on the bathroom. The glass divider on the bath tub was not long enough to stop water from splashing onto the floor of the bathroom. And housekeeping should wash the shampoo bottles. It was not pleasant to have to touch a slimy and soapy shampoo/conditioner/bath gel!
Dịch
Vishal
Lưu trú vào Thg12, 2023
Khác
5.0
/5
Nổi Bật
Đăng tải vào 15 Thg12, 2023
Very good hotel, only wish the room we got had a better bathroom. Otherwise wonderful hotel, great location and great hotel staff.
Special thanks to Grace who was very helpful, friendly and made our stay better knowing we could ask her for help at any time.
Would stay again.