Kén Hotel By Connek(Hanoi Harmonia Hotel & Spa)

This hotel is the WORST. On the second day we woke up to a scratching sound coming from the ceiling which sounded like rodents. Then our shower stopped working, it only TRICKLED with cold water. Management came to look at it and told us it was “working fine”, but then later said it wouldn’t be fixed until the next day. Our room smelled like cigarette smoke at random times of the day (I’m assuming from other people smoking in the hotel). The shower didn’t work until the following morning and the water was still cold. Night management told us he would provide 50% off of our 3 nights but day management retracted this offer and said ONLY if we cancelled our booking so we “can’t leave a bad review”. Since we had already checked in, we couldn’t do this and so management wanted us to tell *********** we were “no shows”. We did not agree with this and refused to do so. Therefore management DID NOT give us any refund. If you're in the market for shady untrustworthy management, 24 hours without a proper shower, gloomy outdated rooms, and the symphony of rodents scurrying above, then this hotel is the perfect choice for you. Otherwise, save your money and AVOID THIS POOR EXCUSE OF A HOTEL AT ALL COSTS.

I had a great stay at Ken Hotel By Connek! The staff are super friendly and always ready to help. They made me feel welcome right from the start. The room? It's big and really clean. I had plenty of space to relax. And the location is awesome – it's right near Hoan Kiem Lake. Super easy to go out and explore. One cool thing – they let you keep your luggage for free. I went to Sapa for 3 days and left my bags at the hotel. It was so convenient. They even helped me book my travels, like train and bus tickets, and set up a food tour and a city tour of Hanoi. That was a huge help. I totally recommend Ken Hotel By Connek if you're in Hanoi. It's a great place with great people.

Stayed for one-night layover before heading to Phu Quoc. Absolute bargain for the price we paid. The room is quite spacious and clean. Surprised other reviewer mentioned the room was small. Perhaps we received an upgrade? Selena (Dao) was very friendly and helpful. Management should give her a raise for her excellent customer service. Highly recommended! Tip: Cafe Chất down the block is a great corner spot for people-watching.