Family Hanoi Hotel

A brilliant 3 night stay here. The staff are very friendly and accommodating, letting us leave our luggage with them and shower before our sleeper bus picked us up later that night. Hotel is located right in the heart of the old quarter, which is perfect for access to bars and good restaurants serving local cuisine. The breakfast was delicious with lots of different options each day. We got a free room upgrade, which was a plus.

DO NOT CHOOSE THIS HOTEL, THEY WILL CHANGE THE RESERVATION TO MUCH LOWER RANKING HOTEL!!!! I am a tour leader for groups and I booked this hotel from Italy long before my trip. 2 days before our arrival they wrote me throught whatsapp that there were problems with the rooms and they asked if we could be moved to another Hotel - The Pilgrim hotel. Since I had a group with me, before accepting the changes, I checked the review of the option they were given and they were ok. The Pilgrim hotel had good reviews on line. When we arrived we discovered that we were not booked at the Pilgrim Hotel as I was told, but in another one, much lower in ranking (I could not even found it when I checked the first time). So my reccomendation is to not choose ether the Family Suite Hotel nether the Pilgrim Hotel, since they treat like this tourist. It they want to charge higher price for the rooms just need to charge higher from the beginning.

Had a great stay in this hotel. The room is just our likings and with balcony where we had our late dinner. Ms. Rosie also helped us incredibly during our stay and in our Halong Bay Cruise. We instantly became friends with the wonderful staff. Will definitely come back and stay here again.