Tài Khoản Khách
20 tháng bảy, 2023
The price online did not match actual price. I booked through Agoda, but when I arrived at the hotel they said that the price was mistaken and they could not let me stay at the hotel for the price I had booked. They gave me the option of cancelling my booking or paying a much higher price. As we spoke to the hotel manager, the fact that I had a legit booking confirmation from Agoda did not matter to him at all, and he asked me to contact Agoda myself if I was unsatisfied. I told him that this was not good customer service, which he responded to with actual threats. «You are a far way from home» and «I have your information», were the words he chose as we walked out the door.
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