Khách sạn Hanoi Gatsby

Bị lỡ chuyến bay nên phải đặt phòng vào phút cuối tại khách sạn. Hà Nội Gatsby cung cấp dịch vụ tốt vào phút cuối và người đàn ông ở quầy lễ tân cũng rất hữu ích. Chúng tôi đã đặt một suite gia đình cho 4 người vì ghi chú cho biết 2 giường đơn và 1 giường cỡ Queen, tuy nhiên, 1 trong số các giường đơn hóa ra là giường tạm thời/kiểu an toàn thay vì giường thật. Phòng tắm cũng hơi ẩm mốc và khi chúng tôi vào phòng thì bồn rửa đã bị tắc. Quầy lễ tân quản lý để giải quyết nó kịp thời. Mặc dù vậy, vị trí rất tốt; dễ tìm và gần nhiều khu mua sắm và thực phẩm.

The photos used for reference is not accurate. This hotel has seen better days. The shower and bathroom sinks haven't been cleaned in years covered in soap scum and the tiles were lifted off the floor with dirt coming out of the cracks. There were also holes and cracks in the walls with ants coming out of the opening. Also we booked a king bed plus 2 twins and it turned out to be one twin bed and one cot. We specified that we booked based on the bed listing but they informed us there is no room with 3 actual beds. ******* really needs to change that as it is inaccurate info. We pre-paid for 4 nights and left after the first night. They would not refund us even with the issues we outlined. The front desk in the evening was very unpleasant. While we were trying to check out, I asked if we're good to leave after we returned the key, she said to wait and then started ordering food on her phone. We just took our belongings and left. I have never given a bad review before but I do think its the hotels responsibility to have proper cleaning and sanitizing of the rooms as well as pest control. I was in Vietnam for 3 weeks and no other lodging had issues. It needs to be properly maintained with the bare minimums and fix all the walls and floors.