Tài Khoản Khách
ngày 18 tháng 12 năm 2024
Pros:
- however, hotel staff was apologetic and prompt to rectify the problems
- we had requested for early check out with takeaway breakfast before we checked in and it was provided as per our requests
- 10-15min ride to the international airport
Cons:
- we encountered two slip ups before we had properly settled down, both which we thought should not have happened in the first place
- firstly, we got assigned to a room with somebody else’s belongings; proof that it was already occupied by other guests
- secondly, we shifted to another room but it was not cleaned up, with the beds visibly untidy and towel on the floor in the washroom
- finally, we got a clean room but it wasn’t the room with 2 queen beds as per what we’ve ordered but we made do with it and just asked for extra pillow and towels
- the aircon heater function also didn't work so we ended up not using it at all despite the 10 degree temperature
- 30 min ride to hanoi city center where most of the food/shopping area was
Precaution for travellers:
- Manage your expectations on cleanliness of the room. There were minor stains on towel, not sure if it was rust from storage and there was a drainage smell in the toilet.
Dịch