Hôtel Lumière Hanoi

Super location, in the middle of the busy district so that’s great Room is totally different then the pictures on the site, city view is a balcony with the next house working 3 meters

We arrived at the property only to find out that we do bot have the booking and the custodian at the coffee shop who facilitates as a 3rd party contact to accommodate us cannot find a booking reference for us. 3 hrs later after finding another accommodation because we are a family traveling with a 5 yr old kid someone contacted us telling us that the building we will be stating has a power interruption that day and they found us another accommodation. The person who contacted us was very rude refusing to fetch us because the building is in another location. AVOID THIS HOTEL. Very poor customer service. If i can give a negative star i will do it due to the hassle they put my children during our travel.

여행에서 숙박했던 곳 중 최악이었어요 당일 연락도 늦게 받았고 갑자기 바뀐숙소의 위치나 서비스 전부 최악입니다 숙소가 문제가 해결되면 다시 바꿔준다고 했지만 그것도 거짓이었습니다 다시 갈일은 없을거 같아요