Các đánh giá Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment

Căn phòng khá yên tĩnh, và bạn có thể tương ứng với người Trung Quốc và chị gái có bất kỳ câu hỏi nào, nó rất kịp thời, nó đáng sống.

Đây là một khách sạn kinh doanh mới. Các nhân viên thực sự thân thiện. Đặc biệt là phần dưới trần của phụ nữ là tốt nhất. Và bữa ăn Azim mang phong cách Nhật Bản kết hợp nên không sao cả. Tuy nhiên khách sạn hoàn toàn không có view và không có bồn tắm. Có một chậu vệ sinh nên tôi sử dụng nó rất tốt.

Pros 1. The room is clean and tidy. 2. The staff are friendly. 3. Breakfast served is simple but good. 4. The air-con is strong and cold enough. 5. The room comes with a washing machine, and simple cooking equipment. Good for a family or group trip. 6. Closed to West Lake and is good for those who love quiet surroundings. Cons 1. A bit far from the city center.

Lovely room. The staff are absolutely amazing. Easy location to various places.

工作人員非常熱情，只是地理位置差了一點非常安靜適合商業或是旅行

Amazing everything..this was the best experience in Vietnam. Really stuff is amazing specialy i wanna say thanks to Nhung..she was amazing...she helped me so many times really she was helping me with everything. Food is amazing also in room you have washing and drying machine for clothes witch is absolutly super service that u can wash your clothes and rooms are clean and beautiful. Also they have big pool ,sauna and gym. Everything that u need. Also the lobby of hotel is amazing really recommend this hotel. For us it was the best in Vietnam

The Five Star Westlake Hotel was a very welcome respite from the exciting but very busy city of Hanoi. The rooms were really clean and very well equiped, the swimming pool was fantastic-long enough to have a proper swim in- and the staff attention was exceptional. They were so kind and helpful and nothing was too much for them. Thank you to everyone there.

Five star Westlake was the first place we stayed on our trip to Vietnam. It was about a 30min taxi ride from the airport which we had pre booked (cost approx £9.50/ 250D).Taxi driver got a bit lost having seemingly never dropped off there before. We booked it based on location - not being in Old Quarter and therefore a place to rejuvenate after our journey - and value for money (cost approx £52 per night/1.4D). We had a nice welcome from staff on front desk, who were very friendly and helpful throughout our stay. Our room was a deluxe double on 3rd floor. It was actually an apartment which made it quite compact - not much space to unpack - but it had more than we actually needed for a two night stay. Kitchen area that included a washing machine, large freezer which were useful. Sitting area with smart tv. Good bathroom with decent shower. Double bed was a little firm for our liking but it was quiet at night and we slept well. We had a small issue with lighting in that we couldn’t switch the lights under the kitchen units off, so they stayed on throughout night. There was also a small balcony with not much of a view. Wi-Fi worked well. A buffet style Breakfast was served in an apartment on second floor. Breakfast is possibly unnecessary if they are offering self contained apartments, but we are certainly not complaining because we really enjoyed breakfast. Simple yet nutritious and plentiful - rice, soup, noodles, egg, meats, and fresh fruit was delicious. It was a five minute walk to Westlake -ask reception staff to let you out through back gate - along alleys crossing two roads with busy traffic. There were plenty of coffee shops here. We followed the lake round to the Trans Quoc Pagoda which is worth visiting. Approx 30 minute walk. There are busy streets around the hotel, with shops and businesses but we didn’t find many that enticed us in. Great stay, would certainly recommend. We left wishing we had booked longer.

A family with teenager stay in a 2 bedroom apartment.  Everything was great especially the front desk staffs who manage to do speedy recovery for mistakes and flaws. Pro - 1-breakfast is great with japanese style ,especially on a winter a bowl of miso soup do warm u up. All furniture seems to be newly built . 2- going to west lake , there is a short cut which is about 2 min walk from the hotel ( please check with the staff for the short cut) 3- using whatapp to communicate is more personalised and speedy 4-washing machine with dryer , is really a good things that allow us to wash our clothes. 5- japanese style toilet bowl with warmer sure stand out on a cold winter. Cons- 1-nothing nearby, only one minimart is about 3 min walk from the hotel. 2-house keeping sure need to improve ,took my bathrobe and forget to return, coffee not replenish for 2 days . Floor is very dirty as not properly mop. loud windy noise....only manage to find out on the last night that it was the house keeper forgot to lock the windows .... 3-we change a room as the first room we got have a smelly aircon ( as mention earlier the staff is fast on recovery and change to a new room for us . 4-only one toilet for a 2 bedroom apartment , so it long queuing for us to get to shower,  toilet is a standing shower bath tub combine, which is not friendly for elderly .

They selling rooms rent via booking sites but when you come in hotel they will tell you they have no any rooms and they don't want to refund you money, one of the most bad service in Hanoi. No recommended

This hotel has exceptional staff who were friendly, very helpful and spoke English. They were accommodating and offered great suggestions and were always available through What’s app and at reception. For us the hotel was not well positioned for us to do things around. Tip is to go by taxi, which the staff organised with a price already decided before we left.

Clean, fresh and friendly. Appears as quite new. Very friendly and serviceminded staff. Well equipped rooms. Everything worked. Around 45 minutes walk to the old town. A nice walk along the lake. Recommended if it is not important for you to stay right in the middle of the tourist area!