Kastens Hotel Luisenhof

nice weekend

位置好，設施老，服務好，早餐沒有國內的同星級豐富但是食物質量非常好👍。離中央車站和地鐵站步行三分鐘。周邊很多購物商場以及餐館。

預訂的時候沒有早餐選項，酒店現付早餐費用是29歐每人每早餐。酒店位置很好，就在市中心，距離火車站什麼的都挺近。

不錯，可以，好的非常好不錯，可以，好的非常好不錯，可以，好的非常好不錯，可以，好的非常好不錯，可以，好的非常好

Excellent hotel, the staff, the service, room cleanliness and comfort, available parking (paid), at a great location. Didn’t eat at the restaurant just had coffee which was fine, service was high class. Overall we had a great experience staying in this hotel and being in Hannover! Thank tou

The hotel has some charm but looks run down and not in great condition; the reception rushed through check in and did not explain anything about the facility. Location is great, close to shops and the train station.

Wonderful Hotel! Only the best recommendations. Extremely friendly personell

Very nice hotel well located in Hannover. Exec rooms very large with opening windows which is great although the hotel wasn’t over heated or stuffy. Breakfast very good and very nice staff throughout. Limited English language tv channels.

We stayed there a week during a trade show. On *********** I saw there by chance room prices above 1000 €. What do you get for it ? The rooms are top notch, comfy beds and nice bathrooms. We checked in on a Sunday evening and found out that our room ( 3rd floor) did not have internet. We informed the staff at check in, who reluctantly said they would fix it. We told them again on Tuesday evening, having in the meantime met some of our neighbours also sitting on the stairs for getting internet. Needless to say that even on Friday when we left nobody had fixed it. I talked about it at check-out, no apology ,nada. Breakfast is the slowest I have ever seen. When I ordered some fried eggs I was told that this would take 20 minutes. In general the staff at breakfast showed their incompetence also at other tables. Some people waited 30 minutes for their scrambled eggs During the week we entered the hotel restaurant one evning at 20:25. It was empty and a pretty arrogant maitre told us "everything is reserved". We found a good Italian restaurant nearby. When we returned at 10 pm we heard from collegues in the bar, that nobody had eaten there. He succeeded avoiding servicing cutsomers The only highlight in customer service in this hotel is the small bar. The long time bar chief is very friendly and fast, he makes you feel at home.