Savoir Resort

Lovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand. I would say some things for improvement are as follows: Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here. Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left! Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated. The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better). The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on 携程 （Ctrip） or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better. The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels. PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'(

The hotel is great is a must to go if you want a place to relax in Hangzhou, a recommendation in regards of the service is that maybe waitresses don't need to be so pushy when you are ordering at the restaurant and the minibar can have a bottle of wine or some beers, aside from that the hotel is great!!

這次入住酒店真的讓我感到非常滿意！從踏入酒店的那一刻起，管家的熱情接待就讓我倍感温馨。李雙浩的服務非常專業，辦理入住手續迅速高效，還貼心地為我介紹了酒店的設施和周邊環境。非常感謝他！ 房間寬敞明亮，裝修風格簡約大氣，床品舒適柔軟，讓我每晚都能享受到優質的睡眠。雖然房間整體稍有陳舊感，但是衞生方面也無可挑剔，房間和浴室都一塵不染，細節處理得非常到位。 酒店的早餐種類豐富，半自助形式，入住時在前台點單，一一介紹菜品以及推薦菜，解決了我的選擇困難症！而且還有中式西式兩種餐點，都能滿足不同客人的需求，推薦菜品都不踩雷。餐廳的環境優雅，美中不足餐廳的音樂不是特別符合環境，以及服務人員上菜時候的動作有些莽撞，不過也OK啦。 此外，酒店的地理位置因為是在景區內部不是很便利，但是酒店接駁車車接車送，景區周邊交通便捷，購物、餐飲和景點都很近，出行非常方便。接駁車不是很好看就不配圖了，確實有點不符合酒店的氣質。 總之，這次入住體驗讓我感到物超所值，無論是服務、設施還是環境都無可挑剔。下次再來杭州，我一定會再次選擇這家酒店！強烈推薦給所有出行的朋友！最後再次感謝前台，感謝管家李雙浩！

酒店在濕地內，環境很好，房間是兩層的，一層有個院子，一個小廳，晚上地暖一開，很暖和，很舒服。早餐很贊，可以多點些，水果和飲料都很精緻。冬天有些蕭瑟，而且雖然我們是最便宜的户型，但整個酒店沒啥人，感覺都在為我們服務。。。。周邊可以坐搖擼船，吃飯的地方蠻多的，反正跟着大眾點評高分去吃就好了，雖然不一定是最好的，但肯定不會差到哪裡去。。

所見作為我們杭州之行的最後一站真的太驚艷了。酒店得益於西溪濕地得天獨厚的自然環境加上酒店園丁精心的修剪維護真的是一處一景。感謝管家小張和小林帶我們參觀介紹並推薦附近的景點和美食，真正讓我們體會到度假酒店的全體系服務。感謝李師傅每一次景區內的接送，週末景區遊客非常多車很難開，李師傅耐心的給我們介紹沿途的風景。酒店每一位員工臉上都洋溢着笑容就像杭州秋日的陽光讓人温暖治癒。酒店的每一處、每一位、每一幢建築都體會到管理者的用心。感謝每一位工作人員，讓我們在杭州找到了一個別有洞天的世外桃源，期待冬天再來看雪景。

房間設施都滿新的。loft雙層的户型對寵物很友好。雙床房的採光很好。環境也很好。早餐是半自助形式的。整體偏民宿。