Savoir Resort

Lovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand. I would say some things for improvement are as follows: Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here. Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left! Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated. The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better). The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on 携程 （Ctrip） or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better. The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels. PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'(

The hotel is great is a must to go if you want a place to relax in Hangzhou, a recommendation in regards of the service is that maybe waitresses don't need to be so pushy when you are ordering at the restaurant and the minibar can have a bottle of wine or some beers, aside from that the hotel is great!!

每年都會去杭州，這家酒店是最滿意的一家了，本來衹預訂了一天立馬續住一晚，他家真的做到了寵物友好，服務也是真的方方面面很到位，幫忙提行李，酒店介紹，用餐等等，不過要提醒一下如果帶寵物有推車的話最好不要用，酒店小路比較多，有小橋、十字路等等景色非常美麗，但是推車非常不方便隨時服務員會幫忙~酒店提供的拍照也很不錯因為酒店自帶景色拍出來真的好好看，房間地暖很舒服，大最浴缸還配備了一次性罩子，考慮的很細緻。明年還是會繼續來的！

所見作為我們杭州之行的最後一站真的太驚艷了。酒店得益於西溪濕地得天獨厚的自然環境加上酒店園丁精心的修剪維護真的是一處一景。感謝管家小張和小林帶我們參觀介紹並推薦附近的景點和美食，真正讓我們體會到度假酒店的全體系服務。感謝李師傅每一次景區內的接送，週末景區遊客非常多車很難開，李師傅耐心的給我們介紹沿途的風景。酒店每一位員工臉上都洋溢着笑容就像杭州秋日的陽光讓人温暖治癒。酒店的每一處、每一位、每一幢建築都體會到管理者的用心。感謝每一位工作人員，讓我們在杭州找到了一個別有洞天的世外桃源，期待冬天再來看雪景。

是第二次來所見西溪了 不同的時間來就會有不一樣的景觀和體驗 這次來發現所有服務人員都更換了中式工作服裝 房間裏面的窗户和通向室外的陽台都加了一層紗窗 房間整體感覺比上次來要整潔很多 但是由於房間面積較大 且多為實木傢俱 所以清潔維護成本應該很高 一些細節很難做到完美 早餐片兒川一如繼往的好吃 自助裏面的菜品也都很好 但是單點糕點類不太行 建議更換 此外感謝東北大男孩Kris從我訂房開始就熱情耐心解答我的疑問 然後還帶我和家人提前參觀了房間選擇合適的房型 並細心安排了房間驅蚊 這次來倒是真的完全沒有被蚊子咬 建議大家如果有疑問和不確定 可以直接電話酒店前台

第一眼就喜歡上的風格就定下來了。環境特別好很安靜也在湖邊很舒服。 設施：特別齊全，基本用到的都有提供。連蠟燭都安排上了。就是娛樂的再多一點會更好，路上標識也可以多一點更好找。 服務：一百分💯從進門開始迎接的帥哥到前台小美女都特別好，很親切，服務很專業。小哥哥從幫忙拿東西到出行很多方面的的問題都解決了，比五星級的酒店還好。小姐姐也是很親切很有耐心幫我安排好行程，服務真的是很用心的很棒的一家酒店。比很多更好價位的酒店都做得好。 環境：很乾凈，很喜歡那種靠近自然的感覺。會很放鬆。餐食也挺好的很有特色。時間段也很親民。不會一定要人早起哈哈。以後來杭州都住這邊。