Savoir Resort

Lovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand. I would say some things for improvement are as follows: Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here. Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left! Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated. The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better). The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on 携程 （Ctrip） or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better. The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels. PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'(

The hotel is great is a must to go if you want a place to relax in Hangzhou, a recommendation in regards of the service is that maybe waitresses don't need to be so pushy when you are ordering at the restaurant and the minibar can have a bottle of wine or some beers, aside from that the hotel is great!!

優點：1. 園林設計一流，入住時恰逢結香和大理瑞香盛放，庭院裏氤氲着濃濃的木質調香氣，用鼻尖感受中式浪漫。2. 開電瓶車的李永根師傅熱情周到，西溪活地圖。原先讓他送我們去北門碼頭的，知道是要看盛放梅花花海後，立即讓我們調整線路，電瓶車開到高莊梅林路，大片大片香雪海，進檢票口就是賞梅中心：曲水尋梅、西溪梅墅等。太激動啦！ 缺點：此行最大問題在於入住前一天加微信的總枱（注意：不是管家。很意外）1.詢問第一個問題：賞梅路線。告知北門碼頭坐搖櫓船。我住高奢酒店不大做攻略，因為總能從管家處得到有效訊息，這次忽略了管家和總枱的區別，差點與花海失之交臂。幸好遇到李永根師傅及時糾錯才不留遺憾。2.詢問第二個問題：自駕停車。沒有主動提供停車場定位，入住當天中午詢問後才發送；奇怪沒有索要車牌號報備，擔心無法停車，畢竟是梅花盛放季，再次確認，回覆“放心”。到了西溪門口，交警攔路，不讓進不讓停。傻掉。再打開手機，發現13:24發送微信文字，告知管控，要把車開到北門。我在開車，怎麼可能看微信？不能用電話通知嗎？CarPlay 可以接電話的呀！而且車根本開不到北門。再次聯繫總枱，説開到北2門。北2門也不可以停車，造成交警和總枱用我的手機哇啦哇啦一大通後才協商成功，開到地鐵站與酒店員工會合。住酒店沒這麼累過！從前住過千把塊的酒店遇臨時封路，管家都可以快速傳送通行證至手機，再電話告知員工已候路邊和交警協調。所見既已定位全國100奢華酒店，杭州西溪又常封路，怎麼會沒有應對此類事件的預案？管理缺失。3. 訂房時有贈送的旅拍，預約早餐後大堂與攝影師匯合。早餐時覺得餐廳周邊很美，想讓總枱通知攝影師直接到餐廳，結果總枱回覆“旅拍是不能到公共區域的，幫您在酒店院子裏面拍可以嗎？”我又傻掉了，衹能進我房間的小院子拍？直接電話，説明不是外面餐廳，是酒店餐廳的户外院子、親水平台，總枱一口咬定“對，不可以拍”。幸好此時攝影師打電話進來，説可以拍呀！掛了電話不放心，詢問餐廳工作人員，也説可以拍，並強調親水平台很出片。總枱在搞什麼啊？4. 房間户外泡池不乾淨（不是指落葉，植物茂盛有落葉很正常），池壁有明顯污垢，入住後要求保潔，來人似乎是個領導，拿了噴瓶和小刷子一通操作，累蠻累的，辛苦，但應該入住前完成吧！5. 洗漱間地磚明顯污垢，洗漱用品與其他同價位酒店的相比粗糙許多。 總之，這是一家優、缺點都十分突出的酒店。給高分是因為李永根師傅處處為客人着想，努力讓客人賓至如歸

此次杭州之行，選擇這個酒店太明智了！ 服務很好，每個工作人員都很貼心，會主動幫忙拎行李，主動問好。 房間是獨棟的，很有設計感，各項設施實用又齊全。比如枕頭高度很合適，不會像很多酒店那麼高，可以一覺睡到自然醒；榻榻米的茶室很大，坐在裏面喝茶很舒適；茶室、卧房、洗手間之間都有移門分隔，晚上睡覺不會空空的沒有安全感；不會有太多沒用的抽屜櫃子，東西很好找… 酒店裡的餐廳也不錯，半自助的早餐很精緻，還能品嚐到浙江特色的小吃。 酒店環境宜人，位置絕佳，處在西溪濕地的核心區域，走幾分鐘就能到濕地植物園、蔣村集市等，吃飯、賞花都很方便。 下次來西溪，還要住這裏！

酒店在濕地內，環境很好，房間是兩層的，一層有個院子，一個小廳，晚上地暖一開，很暖和，很舒服。早餐很贊，可以多點些，水果和飲料都很精緻。冬天有些蕭瑟，而且雖然我們是最便宜的户型，但整個酒店沒啥人，感覺都在為我們服務。。。。周邊可以坐搖擼船，吃飯的地方蠻多的，反正跟着大眾點評高分去吃就好了，雖然不一定是最好的，但肯定不會差到哪裡去。。

每年都會去杭州，這家酒店是最滿意的一家了，本來衹預訂了一天立馬續住一晚，他家真的做到了寵物友好，服務也是真的方方面面很到位，幫忙提行李，酒店介紹，用餐等等，不過要提醒一下如果帶寵物有推車的話最好不要用，酒店小路比較多，有小橋、十字路等等景色非常美麗，但是推車非常不方便隨時服務員會幫忙~酒店提供的拍照也很不錯因為酒店自帶景色拍出來真的好好看，房間地暖很舒服，大最浴缸還配備了一次性罩子，考慮的很細緻。明年還是會繼續來的！