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ABHISHEK
Phòng giường Queen Size cao cấp với suối nước nóng
Lưu trú vào Feb 2024
Gia đình
4 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào Feb 23, 2024
Overall stay was nice in the hotel. Rooms were clean and spacious. Breakfast had many western and Chinese options, which were good. Our package included indoor hot-spring experience which was suitable considering the cold weather outside.
Only disappointment was 'Nausicaa of the Wind Tour Ticket' which was included in the package while booking from trip.com. In trip.com under package details it was mentioned that it was a scenic stop/park and we thought entry to that place is free but additional rides are payable. This information was absolutely misleading as after wasting lot of time, the information we received (after calling the provided contact number, talking with Hotel staff) was 'Nausicaa of the Wind Tour Ticket' was not located in or nearby the hotel but was in a totally far-off place. No clear information was provided by calling the contact number on how to use the offer as mentioned in trip.com booked package description.
Either trip.com should remove that offer or provide a clear description about the location of that place, with pictures if possible, otherwise people will feel lucrative about the offer and go for the booking which actually is misleading.
Dịch
MoYi
Phòng giường Queen Size cao cấp với suối nước nóng
Lưu trú vào Dec 2023
Vợ chồng
16 đánh giá
4.2/5
Rất Tốt
Đăng tải vào Dec 29, 2023
i have been to the hot springs three times before but I had never stayed at the hotel. This was my first time.
I imagine the receptionist felt a little nervous when faced with two foreigners and maybe she felt shy. However, I found her lack of greeting, not a 你好 or 下午好, a little cold. When she did communicate with us, it was in super fast Mandarin to which I requested 请慢慢说 to no avail. She repeated just as fast twice more. I felt frustrated and then resorted to using a translation app. She called over an English-speaking Indonesian staff member. I don’t have the expectation that people will speak English to me, but I do appreciate slowing down in Mandarin and using simpler language. Hand gestures help a lot also.
I wish she had told us the WiFi password, and where to access the hot springs. These are two key pieces of information a receptionist should provide when you check into a hot springs hotel.
Our room had plastic flip flops to be worn to the hot springs. My pair had two left feet. When I showed the staff member on the second floor, she was helpful and got me a new pair.
The hot springs were lovely, as usual. The buffet breakfast was better than the buffet dinner.
The layout of the hotel leaves you walking from building to building. At first it’s confusing, but then it becomes okay.
Dịch
Tài Khoản Khách
Phòng đôi Deluxe
Lưu trú vào Mar 2024
Vợ chồng
23 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào Mar 11, 2024
Beautiful location, could find privacy in outside pools . Nice selection in buffet dinner
Dịch
Stephan D.
Deluxe Room (2 beds)
Lưu trú vào Jun 2023
Vợ chồng
36 đánh giá
3.2/5
Đăng tải vào Jun 26, 2023
It is difficult to rate the location....far away from the trainstation. If you go to a place like that, you know what you get.
Facilities are not new but all ok. In some of the various swimming pools, the water quality seemed to be not very good (not talking about the hot terms).
The staff is friendly and helpful.
The only thing I really need to complain about is the food quality (I considered that in the "Cleanliness").
At the first breakfast there was something wrong with the apples, honeymelons and yoghurt (although it was packed and the expiration date was ok). I had chinese soup on the pool on the afternoon that tasted old and not good too. The food on the other days seemed to be ok although I didn`t eat much anymore.
Afterall I had physical problems for 5 days.
Dịch
Lu Duan
Cabin
Lưu trú vào Apr 2023
Một mình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào Apr 20, 2023
Love this place. I have stayed here 3 times, and been to their hot springs 4 times total. For Tuankou town, this hotel is the best. The hot tubs are wonderful, so many different ones and different temperatures, it never gets boring. Gorgeous landscaping around the hot tubs. The buffets are great, too! Nice and efficient staff, as well. Can't wait to go back again.
Dịch
Tài Khoản Khách
Phòng giường Queen Size cao cấp với suối nước nóng
Lưu trú vào Aug 2021
Gia đình
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào Aug 8, 2021
Great location, beautiful setting. Great pool and other water related activities. Nothing much else to do though, no trekking. And other activities in the hotel are very expensive. There is very cheap food accessible in one location near the slides.
Staff super friendly but no English whatsoever so be prepared.