Kempinski Hotel Hangzhou

Convenient location with shopping centre and restaurants. Hotel is as per expectation, swimmng pool, great breakfast and english speaking desk.

I had a fantastic stay! The room was spotless, the staff were incredibly friendly. I highly recommend this hotel for your next travel adventure!

Very nice service. Sadly there is no bar at hotel, the one on 14 floor is not under the hotel management which is totally unmatched and no class

Stayed there for three nights The room is spacious and location is quiet. But, the first night stay was very unpleasant because the curtain was broken, the TV was not working, WiFi no connection. I had to call the front desk to help. The staff did not respond in a helpful way and I had to insist to them on fixing everything the next day or move to another room.

The hotel has a great room, except for the floors where it was coming loose and that was in all the floors throughout the hotel. The first experience when checking in, was not 5 star worthy. It was very busy and that can happen, but the number of staff seemed to be not enough also no drinks or such things were offered to ease the waiting nor was it suggested to leave the luggage and check-in later. The hotel is next to a big mall and close 800 meters to a subway. The hotel offers a great swimming pool and sauna. Compliments. A point of concern is cleaning throughout the hotel. The rooms are cleaned good, but gym dressing room and lobby did have items not cleaned for multiple days. In the evening we wanted to go to the bar and have a drink on the top, 14th floor, finding out that the hotel does not have a bar, which is not 5 star worthy. Overall, I believe there are better hotels in the city.

Came here when it first opened in 2019 buy facilities are getting old with scratches on floor and staff is not so well informed